JALAN KESUMA SARI NO. 4 SANUR - DENPASAR, Denpasar
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I rarely leave reviews but I have to say my stay at the holiday inn was truly incredible ! The cleanliness of the hotel was great. The breakfast in the mornings was lovely. Everyone was very friendly, always greeting hotel guests with a smile. Staff really went above and beyond to make sure I had the best experience.
Molly Therese
Stayed 5 nights in Apr 2024
Response from Ikhyar Setya on 26 Apr 2024
Dear Molly,Thank you ever so much for taking the time to share your remarkable experience at Holiday Inn Bali Sanur. Your heartfelt words truly brightened our day! We are thrilled to hear that every aspect of your stay, from the immaculate cleanliness to the delightful breakfast, exceeded your expectations. Our team takes immense pride in ensuring each guest feels welcomed and valued, and it's wonderful to know that their genuine friendliness and attentiveness made your stay memorable. Your recognition of our efforts means the world to us, and we will continue striving to deliver exceptional experiences to all our guests. We can't wait to welcome you back for another unforgettable stay!Warm regards,Ikhyar Setya - Management Team
Dear Mr. Alex, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Mr. Neil, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Staff so kind and nice.Nila was excellent.I really miss that care after reaching home.
Overall everything great and will stay again and recommend to others
Sophia
Stayed 2 nights in Mar 2024
Response from Sarah on 4 Apr 2024
Dear Ms. Sophia, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
The hotel is clean and affordable. It has a good display American breakfast. Staff are very friendly and helpful. I would highly recommend this hotel
Li Siang
Stayed 4 nights in Nov 2023
Response from Sarah on 28 Nov 2023
Dear Li Siang, Thank you so much for your excellent review of Holiday Inn Bali Sanur mentioning our clean and affordable hotel, good breakfast, friendly and helpful staff services. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
We arrived at 01.00 hot and tired. We were greeted with a welcome drink and in our room within 10 minutes. The hotel is spotlessly clean with large comfortable rooms. Breakfast is amazing and the rooftop pool the place to be for an early sunrise swim.
5 ⭐
Peter
Stayed 1 night in Oct 2023
Response from Ibe on 18 Nov 2023
Dear Peter, Thank you so much for your excellent review of Holiday Inn Bali Sanur mentioning our cleanliness, large comfort room, amazing breakfast, and sunrise swim experience at our rooftop pool. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team.
10/10 Excellent
Emmanuel
14 Nov 2023
Liked: Property conditions & facilities
Friendly and efficient staff. Good breakfast
Emmanuel
Stayed 5 nights in Nov 2023
Response from Sarah on 14 Nov 2023
Dear Emmanuel, Thank you so much for your excellent review of Holiday Inn Bali Sanur mentioning our friendly staff services and good breakfast. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
I loved the pool on the roof top. The staff was very professional, pleasant and helpful.
Martine
Stayed 1 night in Oct 2023
Response from Ibe on 30 Oct 2023
Dear Martine, Thank you so much for your excellent review of Holiday Inn Bali Sanur mentioning our lovely rooftop pool and also mentioning our professional, pleasant & helpful staff services. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team
We had an amazing stay at Holiday Inn Sanur! We will definitely be back again - family friendly and the staff were so attentive and kind. Location was great and the rooms were so spacious and clean!
Nidya
Stayed 4 nights in Oct 2023
Response from Ibe on 21 Oct 2023
Dear Nidya, Thank you so much for your excellent review of Holiday Inn Bali Sanur mentioning our location, family friendly, spacious room and staff services. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team
Nice clean room and hotel. Staff worked very hard to make my stay a pleasure.
Robert
Stayed 7 nights in Oct 2023
Response from Sarah on 18 Oct 2023
Dear Robert, Thank you so much for your review of Holiday Inn Bali Sanur mentioning our clean hotel and staff services. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Charles, Thank you so much for your review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team
The hotel is quite clean, spacious and safe. Its good for family with old folks. The breakfast buffet was also terrific. But the partitions in the hotel bathroom are abit inefficient as when someone showered the water leaks into the outside of bathroom cubicle and made the floor wet. Overall the hotel has excellent facilities and amenities.
Htake
Stayed 5 nights in Sep 2023
Response from Ibe on 16 Sep 2023
Dear Htake, Thank you so much for your review of our hotel mentioning our breakfast, cleanliness, spacious, safe hotel. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team
10/10 Excellent
Julie
25 Aug 2023
Julie
Stayed 1 night in Aug 2023
Response from Sarah on 14 Sep 2023
Dear Julie, Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
8/10 Good
Lynne
25 Aug 2023
Lynne
Stayed 6 nights in Aug 2023
Response from Sarah on 14 Sep 2023
Dear Lynne, Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
8/10 Good
Christophe
21 Aug 2023
Christophe
Stayed 1 night in Aug 2023
Response from Sarah on 22 Aug 2023
Dear Christophe, Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Check in was easy, The satff was excellent, very friendly, breakfast was great, location was nice, street were uneven and many holes in sidewalk up and down the road.
Matt
Stayed 9 nights in Aug 2023
Response from ibe on 13 Aug 2023
Dear Matt, Thank you so much for your review of our hotel mentioning the staff was excellent and very friendly, the breakfast was great, and the location was nice. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Ida Bagus Eka - Management Team
8/10 Good
Jane
3 Aug 2023
Jane
Stayed 1 night in Aug 2023
Response from Sarah on 23 Aug 2023
Dear Jane, Thank you so much for your review of our hotel. It's something our staff takes great pride in, so we value your feedback. At Holiday Inn, we are committed to ensuring all our guests are happy with the product and services provided. Hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Christos, Thank you so much for your review of our hotel. I am pleased to know that you had an excellent stay experience with us. At Holiday Inn, we are committed to ensuring all our guests are happy with the product and services provided. Hope to see you again soon! Kind regards, Ida Bagus Eka, Management Team
6/10 Okay
CHANDRA, princeton
13 Jul 2023
Disliked: Property conditions & facilities
Humming noise across all rooms in the night due to a water pump . Resonates thru the building . Cannot sleep .
CHANDRA
Stayed 3 nights in Jul 2023
Response from Ibe on 14 Jul 2023
Dear Chandra, Thank you very much for taking the time to review our hotel. We are sorry to know you had a less-than-pleasant stay with us. Please kindly share your experience so we can obtain any detail regarding your stay. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future. Sincerely, Ida Bagus Eka - Management Team
It was very good. I loved the staff, very friendly and helpful and also professional
Catharina
Stayed 6 nights in Jun 2023
Response from Ibe on 26 Jun 2023
Dear Catharina, Thank you so much for your review of our hotel mentioning our friendly and helpful staff services. I am pleased to know that you had a great stay experience with us. At Holiday Inn, we are committed to ensuring all our guests are happy with the product and services provided. Hope to see you again soon! Kind regards, Ida Bagus Eka, Management Team
10/10 Excellent
Johann
23 Jun 2023
Johann
Stayed 3 nights in Jun 2023
Response from Ibe on 14 Jul 2023
Dear Johann, Thank you so much for your review of our hotel mentioning our friendly and helpful staff services. I am pleased to know that you had a great stay experience with us. At Holiday Inn, we are committed to ensuring all our guests are happy with the product and services provided. Hope to see you again soon! Kind regards, Ida Bagus Eka, Management Team
Pool could have been a little warmer, but nice quiet area having the pool on the roof.
Service from the staff was friendly and helpful.
Great location.
Clemens
Stayed 7 nights in Jun 2023
Response from Matthew Everson on 12 Jun 2023
Dear Clemens, Thank you so much for your review of our hotel mentioning our hotel location advantage to the beach, quiet rooftop pool, and our staff services. I am pleased to know that you had a great stay experience with us. At Holiday Inn, we are committed to ensuring all our guests are happy with the product and services provided. Hope to see you again soon! Kind regards, Matthew Everson, Cluster General Manager.
Staff are all very friendly and helpful. Nice buffet breakfast with plenty of options. Room was comfortable but we had two issues with the lights during our stay - some could not be turned off unless using the master switch - however, these were fixed promptly after reporting the next morning. Only 8 loungers at the rooftop pool, and the (only) two pool umbrellas blow over in moderate winds.
Stephen Francis
Stayed 7 nights in May 2023
Response from Matthew Everson on 6 Jun 2023
Dear Stephen Francis, We are delighted to hear that you enjoyed your stay with us and that you feel that our breakfast is nice, the room is comfortable, and helpful staff we have at our Hotel. Holiday Inn Bali Sanur thanks you for being our loyal guest and choosing to experience Sanur again with us. We pride ourselves on being there for our guests and we hope to welcome you back again soon. Kind regards, Matthew Everson, Cluster General Manager
10/10 Excellent
Anita
8 May 2023
Anita
Stayed 1 night in May 2023
Response from Matthew Everson Cluster General Manager on 9 May 2023
Dear Anita, Thank you so much for your review of our hotel. I am pleased to know that you had an excellent stay experience with us. At Holiday Inn, it is our commitment to ensure all of our guests are happy with the product and services provided. Hope to see you again soon! Kind regards
The hotel is well located , a few minutes from the beach .
Staff very friendly and helpful .
This is my second stay and I hope to return again soon .
Najwa
Stayed 4 nights in Apr 2023
Response from Matthew on 27 Apr 2023
Dear Najwa,We are delighted to hear that our service lived up to your expectations. Holiday Inn Bali Sanur thanks you for being our loyal guest and choosing to experience Sanur again with us. We pride ourselves on being there for our guests and we hope to welcome you back again soon. Kind regards,Matthew EversonCluster General Manager
10/10 Excellent
Thomas
13 Apr 2023
Thomas
Stayed 1 night in Apr 2023
Response from Nandar on 15 Apr 2023
Dear Thomas, Thank you so much for your review of our hotel. I am pleased to know that you had an excellent stay experience with us. Hope to see you again soon!Sincerely,Nandar KusumahDirector of Operations
10/10 Excellent
Raymond
15 Mar 2023
Raymond
Stayed 4 nights in Mar 2023
Response from Nandar on 17 Mar 2023
Dear Raymond, Thank you so much for your review of our hotel. I am pleased to know that you had an excellent stay experience with us. At Holiday Inn, it is our commitment to ensure all of our guests are happy with the product and service provided.Hope to see you again soon!Sincerely,Nandar KusumahDirector of Operations
10/10 Excellent
Hardik
27 Feb 2023
Hardik
Stayed 2 nights in Feb 2023
Response from Nandar on 2 Mar 2023
Dear Hardik,Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us. It's something that our staff take great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon!Sincerely,Nandar KusumahDirector of Operations
8/10 Good
per olof
8 Feb 2023
per olof
Stayed 1 night in Feb 2023
Response from Nandar on 9 Feb 2023
Dear per olof,Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Nandar KusumahDirector of Operations
Dear Don,Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that feel you received great service from our friendly staff. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Nandar KusumahDirector of Operations
Hotel is good and service also very nice however laundry no , should not use very very very expensive, paid nearly $115 aud for not even 2 kilo
Neeraj kumar
Stayed 5 nights in Jan 2023
Response from Nandar Kusumah on 31 Jan 2023
Dear Neeraj Kumar,Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us. I have also taken note your feedback regarding the laundry price. We will surely look into this as to provide our guests with a better price. Thanks again for staying with us. We hope to see you again soon! Sincerely, Nandar Kusumah Director of Operations
The room is good, Breakfast Excellent, Gym very basic, should have more equipment.
Spirto
Response from Nandar Kusumah on 12 Jan 2023
Dear Spirto, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your overall stay with us, especially for the good room and excellent breakfast. We will be sure to pass your kind words along to our housekeeping staff and culinary staff. We have also noted your valuable feedback to add more gym equipment. We will surely look into this in the future. Thanks again for staying with us.We hope to see you again soon! Sincerely,Nandar Kusumah, Director of Operations
8/10 Good
Laura
15 Oct 2022
Laura
Stayed 4 nights in Oct 2022
8/10 Good
Najwa
25 Aug 2022
Najwa
Stayed 3 nights in Aug 2022
Response from Eric on 30 Aug 2022
Dear Guest, We are delighted to hear that our service lived up to your expectations. Holiday Inn Bali Sanur thanks you for choosing to experience Sanur with us. We pride ourselves on being there for our guests and we hope to welcome you back again soon. Regards, Management Team at Holiday Inn Bali Sanur
Fresh & super clean. Helpful staff. Great rooftop pool. Great location. Nice size hotel, not too big. Comfortable bed & pillows. Would definitely stay again.
Jane
Stayed 2 nights in Aug 2022
Response from Nandar Kusumah - Director of Operations on 11 Aug 2022
Dear Jane,
Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that our hotel is fresh & super clean with comfortable bed & pillows, great rooftop pool, great location and nice size hotel. Glad that you like it.
We also appreciate your comments regarding our helpful staff. We will be sure to pass your kind words to all of our staff.
We hope to see you again soon!
Needed a hotel for the night. It was comfy clean and friendly
Barb
Stayed 1 night in Aug 2022
Response from Nandar Kusumah - Director of Operations on 11 Aug 2022
Dear Barb,
Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us and that you feel that our hotel is comfy clean and friendly. It's something our staff takes great pride in, so we value your feedback.
We hope to see you again soon!
Dear Guest, Thank you for positive feedback. We are happy to know that you had a wonderful stay. See you again soon on your next trip to Bali. Regards, Nandar Kusumah – Director of Operations
Great Hotel, friendly staff. Could have been more on the menu and the pool was small maybe not a clean as it could have been. Having said that, it wasn't dirty so it didn't put me off.
Chris
Stayed 7 nights in May 2022
Response from Nandar on 15 Jun 2022
Dear Guest, Thank you staying with us and providing us your feedback. It is important for our continuous improvement and hopefully, we could serve you better on your next stay with us. Regards, Nandar Kusuma - Director of Operations
A new hotel that falls far short of IHG World standards. Need to fix failing units such as TV hardware, poor signal and programming choice.
Masud
Stayed 19 nights in Apr 2022
Response from Nandar on 15 Jun 2022
Dear Guest, We are sorry to read that your stay was not up to your expectations. Rest assured, it was not what up to our standard and will investigate the matter. Regards, Nandar Kusumah - Director of Operations
Dear Yumi, Thank you so much for your review of our hotel mentioning the super nice hotel and helpful staff. I am pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Kind regards,Ikhyar Setya - Management Team
Dear P.J.E, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Wir waren 2 Nächte, alles soweit in Ordnung. Insbesondere das Personal ist hervorzuheben, immer freundlich und hilfsbereit.
Andreas
Stayed 2 nights in Apr 2024
Response from Sarah on 8 Apr 2024
Dear Mr. Andreas, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
6/10 Okay
CHIKA
20 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
CHIKA
Stayed 2 nights in Feb 2024
Response from Sarah on 21 Feb 2024
Dear Ms. Chika, Thank you for leaving us review and sharing feedback about your recent stay. We are sorry to know you had a less than pleasant stay with us. Please kindly share your experience so we can obtain any detail regarding your stay. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.Sincerely, Sarah Devita – Management team.
Dear Ms. Fuka, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Great location in Sanur - a bit off from the central area where all cafes/ bars are surrounded but got some great selection of cafes, restaurants and beach bars nearby. Very close to the beach and would definitely recommend staying here if you were in Sanur.
But cleaning would need some improvements like bed sheets and towels! (one of my towel was worn out..)
Yeon Joo
Stayed 5 nights in Jan 2024
Response from Sarah on 29 Jan 2024
Dear Mr/s. Yeon Joo, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Mr. Danier, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Ms. Inkyung, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Ms. Erna, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Mr/s, Thank you so much for your excellent review of Holiday Inn Bali Sanur. We are pleased to know that you enjoyed your stay with us and that you feel that you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team
Dear Hirotomo, Thank you so much for your review of our hotel. I am pleased to know that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Sincerely, Sarah Devita - Management Team