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"Poor. I don’t usually write reviews, I booked this hotel as I have stayed in Hyatt’s around the world, this is by far the worst. Staff poorly trained, trying to order room service on the phone was impossible as they didn’t understand. The pool was dirty. Staff more concerned with the Ramadan buffet guests who are not staying at the hotel rather than their actual guests. Alcohol is also an issue here, we asked for a bottle of wine to take to our room and we were present with it in a black bag like it was contraband!! Serve alcohol or don’t, but don’t make western guests feel guilty for ordering something on the menu. Finally the rooms are poor, clearly not upgraded since the 80’s, there is however a refurbishment program underway which is long overdue. "

"Great hotel"

"This so far has been the worst hotel during our long trip to Asia. The hotel is closed to a mosque and everyday we were woken up at 4:30 am during the praying call. It was not disclose to us and to anyone who is a light sleeper it was not so good. I didn’t have a good sleep for my tour the next day and end up with a huge migraine. The hotel does have a policy to charge you for extra towels. I’ve never been to a hotel that charges extra for towels!!!"

"A step back in time, but with modern values . Phoenix seem to balance it perfectly. "