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Reviews of Onsen Hotel & Spa

2 out of 5
Onsen Hotel & Spa
12921 Tamar Dr, Desert Hot Springs, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 91 reviews" "
Rating 8 - Good. 16 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a diamond in the rough. It is clean, peaceful and Janisa was a superb hostess. I found serenity laying poolside.
Stayed 1 night in May 2024

10/10 Excellent

REGINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and cozy! Friendly and accommodating staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly !
Stayed 2 nights in Mar 2024

8/10 Good

Richard L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and wonderful natural spring pool.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was updated and the staff was excellent. Breakfast in the morning was a plus. The pool and hot tub were impeccably clean and cared for. We loved that they were mineral pools so we didn’t smell of chlorine. We were a bit disappointed with the lack of parking in front of the hotel. We ended up parking in the back and on occasion the security door was locked so we had to walk around the block to get in. It would be helpful if there was keycard access to that door. Since we traveled in a group it was fine but if I were alone I’d feel somewhat unsafe parking in the back lot. It was well lit, however.
Stayed 4 nights in Mar 2024

6/10 Okay

Todd, Sebastopol

Stayed 1 night in Mar 2024

8/10 Good

Chung-Kwang, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
The location is a little far from Palm Springs, bu the price is better. Room condition is fine. Staff are very friendly and helpful. Room lighting is a little dark. A desk lamp would improve it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool looked great, but we didn't have time to enjoy it. ✔ in was great - Brandon was very helpful. The bed was a little hard, but that's really a preferred so no fault of the hotel :) My only issue is with the breakfast area. Its in the small lobby, and as the wind was blowing fiercely you couldn't eat outside. Normally that would be ok except the receptionist, perhaps the owner?, was annoyingly loud (and shrill which hurt my ears) on the phone,. This drove me to eat in the room where there is no table.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Candice Jill, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my partner at the Onsen over Christmas 2023. This review is a little late but I wanted to ensure that I gave the Onsen an excellent review. We were very happy with everything on the resort. It was quiet and relaxing. The staff were welcoming and helpful. The room was comfortable and spacious. Our main reason for choosing the Onsen for our vacation was to enjoy the hot springs. The pool and hot tub were fabulous! The Desert Hot Springs area is a little out of the way from Palm Springs so we did quite a bit of driving back and forth for meals, golf, sights, etc. We thought it was still worth it though for the hot springs. I hope we will make it back again in the near future.
Stayed 7 nights in Dec 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire visit was wonderful. We loved the pool and hot tub. Staff were very kind, helpful and understanding.
Stayed 6 nights in Feb 2024

10/10 Excellent

HARRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and peaceful
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 20 room property that was renovated recently. The staff was a.mazing, friendly, helpful. The vibe of this hotel is very European! The pool and hot tub were so great.
Stayed 2 nights in Feb 2024
Response from Miriam L. on 21 Feb 2024
Hi Lisa, It's wonderful to hear about your experience! We're delighted you had a great time enjoying our amenities. We look forward to welcoming you back soon! Thank you, Miriam L.

10/10 Excellent

Yelena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well. Thank you.
Stayed 2 nights in Feb 2024

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to note the work at the front desk, it is top class, they were friendly, attentive, and responsive to any request. The hotel was cozy, clean, good breakfast, wonderful swimming pool with mineral water. I recommended. Thank you!
Stayed 2 nights in Feb 2024
Response from Miriam L. on 21 Feb 2024
Hi Olga, Thank you for your glowing review! We're glad to hear that our team took great care of you and that you enjoyed our pool with mineral water. It’s so rejuvenating. We truly appreciate your recommendation and can't wait to welcome you back again soon! Thank you, Miriam L.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view, pool, spa, and massage; friendly staff and convenient breakfast. Dining out, however, was not good nearby.
Stayed 2 nights in Feb 2024
Response from Miriam L. on 21 Feb 2024
Hi Sharon, we're thrilled you enjoyed your experience at Onsen. Next time you visit us, please ask our staff about dining options, although there are not a lot of options we know some hidden gems nearby and we’re always excited to share these tips with our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best, Miriam L.

10/10 Excellent

Kira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant property with kind, personable staff. The hot tub was huge and delightful. The continental breakfast was everything you need and nothing you don’t. Our room was clean and comfortable. The location was perfectly centered between downtown Palm Springs and Joshua Tree. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Miriam L. on 19 Feb 2024
Hey Kira, thanks for the great review! We're glad you enjoyed your stay at Onsen Hotel and Spa. Our staff aims to please, and we're happy you liked the hot tub and breakfast. Our clean and comfy rooms are always ready to welcome you back. Hope to see you again soon! Cheers! Miriam Lopez

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel/spa!
I stopped by for one night on my drive back home north. This is a wonderful hotel/spa! The room is divine! It's large, modern and the bed is very comfy! The staff is top-notch!
Stayed 1 night in Feb 2024
Response from Miriam L. on 19 Feb 2024
Hey Martha, thank you for choosing Onsen Hotel and Spa in Desert Hot Springs and for sharing this awesome review! We're so glad you had a fantastic time with us and that you enjoyed our spacious and modern rooms. Our staff will be thrilled to hear your kind words. Can't wait to have you back for another great visit! Next time, make sure you enjoy our jaccuzi fed by natural hot springs, it’s so rejuvenating. Cheers! Miriam Lopez

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
The lift wasn't working but we managed with my walker. They gave us a shower chair and that was great
Stayed 3 nights in Jan 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, friendly staff, amazing hot tub
The stay here was wonderful! All of the employees were super friendly and welcoming! Everything was clean even in a pet friendly room. We brought our dog and they even offered a dog bed for him. Had a facial with Daniel that was amazing! He addressed skin concerns and left my skin looking dewy and refreshed! The spring fed hot tub is huge (16 people) which was nice to have to ourselves one of the nights. The pool was also warm and felt so nice. Great ambiance at night and open until 11 pm so you can see the stars!! Would definitely stay here again!
Stayed 2 nights in Jan 2024

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Isela

Stayed 2 nights in Jan 2024

10/10 Excellent

Rimma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Glenn St

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lift for disabled was broken. Iwas stuck in.the lift several times. The shower was said to be ADA compliant, but the tile was slippery, the door was not tight and water seeped out to the rest of the bathroom making it extremely slippery. The controls for the shower were on the front wall, nut the hand held shower held was attached to.the back wall of the shower making it.very difficult to.use. The hotel was located in.a bad neighborhood was was not conveniently located to.any restaurants.
Stayed 3 nights in Dec 2023

10/10 Excellent

Vi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love!
Absolutely in love with this boutique hotel. Kendra was extremely understanding in helping me move my check in date because hotels.com couldn’t do it for me without the hotels approval- I had a dental emergency. Check in was quick. Room was exceptionally clean and comfortable! Simple continental breakfast, hot tea available availability in the lobby and coffee machine, microwave and mini fridge in the room. Adults only which is an added bonus. Pretty much was at the pool alone and took a relaxing nap! 15-18 minutes drive to downtown Palm Springs if you have a car. Definitely returning next time and staying here!! Thank you Kendra and staff!!
My view in the morning!!!
Super cute and clean room!!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Fumiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

wei jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal pool and jacuzzi were great!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spot to rest and enjoy the mineral hot springs!
Stayed 1 night in Nov 2023

8/10 Good

Alex, Pacific Palisades

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, updated appliances, updated plumbing. Recently repainted
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Couples Stay
The hotel itself is very trendy, clean, and comfortable! This was by far one of the best nights of sleep we've had in a hotel. The front desk staff is kind, attentive, and welcoming! The only things keeping me from giving a 5/5 rating is the spa services were subpar for the price. I left with several scratches due to untrimmed nails. Other than that, we had a great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Onsen Team on 25 Oct 2023
Thank you for taking the time to give us a great review. Hurry back!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lori B. on 18 Oct 2023
Thank you for your review.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lori B. on 18 Oct 2023
Thank you for your review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Onsen is a Beautiful Hotel and Spa ! The hot tub and pool fed with hot mineral water is a perfect way to relax. The amenities are perfect and one couldn’t ask for better people or service at The Onsen! Our new favorite hotel when visiting Palm Springs or Joshua Tree!
Stayed 1 night in Sep 2023
Response from Lori B. on 18 Oct 2023
Thank you for sharing your experience at the Onsen Hotel & Spa in Desert Hot Springs.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lori B. on 18 Oct 2023
Thank you for your review.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet clean place. Recently renovated, its a nice place and a quiet location.
Stayed 1 night in Sep 2023
Response from The Onsen Team on 20 Sep 2023
Thank you so much for a wonderful rating. It is greatly appreciated. We can't wait to see you again.

6/10 Okay

lindsay, LOS ANGELES

Liked: Staff & service, property conditions & facilities
Nice redone property clean Without charm.
Stayed 2 nights in Aug 2023
Response from Lori B. on 18 Oct 2023
Thank you for choosing to stay with us.

2/10 Terrible

Ariel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lori B. on 18 Oct 2023
We are sorry that we did not meet your expectations.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John was excellent as we checked in. He was very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Lori B. on 18 Oct 2023
Thank you for your review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the bust time I have ever had! The staff was amazing! Ivan, Tracy,and John were so accommodating! They made the stay so fun!
Stayed 3 nights in Aug 2023
Response from Lori B. on 18 Oct 2023
We are happy to hear of your incredible stay at Onsen Hotel and Spa in Desert Hot Springs.

10/10 Excellent

Lendon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and friendly environment
Stayed 2 nights in Aug 2023
Response from Lori B. on 18 Oct 2023
We are happy that you enjoyed your stay.

10/10 Excellent

Chi-Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Ivan is very helpful and accommodating. he checked us in and even helped my bag. He offered to cook a new pot of coffee late afternoon when I try to get some coffee. He even dropped by and notified me when coffee is ready. Also he was running the whole breakfast hour to refill all courses to ensure everyone has enough to eat. We can’t say enough about how we appreciate his service. The property itself is newly renovated building and well designated with nice outdoor Pool and good jacuzzi. I enjoyed it very much.
Stayed 1 night in Aug 2023

10/10 Excellent

Juan

Stayed 1 night in Jul 2023

6/10 Okay

Ani

Liked: Property conditions & facilities
Disliked: Staff & service
It’s okay
Stayed 2 nights in Jul 2023

8/10 Good

Perry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint oasis in the middle of the desert
This place is special—friendly staff overseeing a quaint, clean, and comfortable space. John and Tracy are wonderfully kind and make you feel at home. Be sure to take a relaxing night swim in the “hot” pools. Will return!
Stayed 2 nights in Jul 2023