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"Friendly, helpful staff. I found the breakfast to be quite limited, as it was the same every morning. In general, I was happy."

" The Hotel El Arz's management does not deserve 1/5. We arrived at the hotel late. We asked for the room that we reserved and paid for through hotels.com. When we arrived at the reception, they told us they don’t accept online payments. The only thing they accept is cash. We asked to speak with the manager. He gave us her name (Mme Maouche) and phone number. Meanwhile, I called hotels.com and asked them to contact Hotel El Arz to prove that we made a reservation . Hotels.com tried to contact the hotel's manager (Mme Maouche) twice. She cut them off and did not want to answer the calls. They let us go to the room, and we were told we would be contacted by Mme Maouche. We waited very late at night. NO calls. She ignored us completely. That was a very stressful night. The next day, in the morning, the receptionist told us that the payment was accepted without any explanation. We asked for the manager. They just told us that the manager is not available. The manager (Mme Maouche) is gone to Algiers. Worst experience ever. Be very worried and prepared before you reserve this hotel, online. "

"I have the worst experience in my life , this is scammers my reservation He was one queen bed one single bed, and two sofa beds. , they give me small bed have double bed and single bed they put in the bottom supposed to be able , wooden and they put mattress old stink cause me back problems , however, I did complaint I said I want what I paid for they refuse to give me what I paid for , I did contacted local police they said this is civil matter , the wardrobe stink and broken don’t have shower you have only toilet and sink squash together and I put a little pipe as shower you can’t even have a shower is impossible , have a rubbish on the stairs . And they have sharp objects in the wall, ripped my shirt. Very hot inside. I electricity cut off all the time, Without providing us with candles. Or any flighting. Cut off at the night about 7 to 10 times. The residence full of mosquitoes. Outside the window piles of rubbish. In the website he said they have swimming pool. But they don’t have swimming pool at all. They even park the car inside the reception at the night. This area is not safe. This residence. Should be removed from all websites. In my side, I’m seeking legal advice and I will decide with action. I will take , this is a holiday from hell , my kids covered with mosquito bites and they are in shock from electricity cut at the night several times every single night happen , "