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"Best service we have received on our trip that included stays at Sheraton Grand in Hangzhou and at the Ritz Carlton in Beijing. We were not unhappy at the other locations but the Langham in Shanghai just exceeded our expectations. We only have good things to say about the people working here. The breakfast buffet was not a great value but the package we received made it a lot better. If you have the opportunity to use the spa, it is very relaxing."

"the hotel was very comfortable and quiet. the only negative is that the nearest convenience store is hard to find."

"I liked everything about this hotel and my room.. would stay there again and again "

"The Westin Bund centre is ideally located. It’s 10 min walk from the Bund. Walking distance to both the shopping street and Yuyuan garden. Our room was clean. The bed was very comfortable. Breakfast was good. "

"The location of this property is fantastic. It is near shops, restaurants, walking distance to Yu Gardens, Nanjing Road and an easy taxi to all the other areas. The entire staff was absolutely wonderful and professional! We had a seamless check-in and check out. The bell service and concierge helped us with ordering taxis and storing our luggage. Breakfast buffet staff were friendly and accommodating. We used the pool one evening, and again, staff was very nice. Our room #719 had the perfect view of the tops of Yu Gardens and the lights of some of The Bund buildings! Housekeeping was very thorough and attentive, always replenish water bottle and towel. They checked in with us regularly to see if we needed anything including laundry service. We even experienced a mishap where we accidentally left credit cards in the taxi on our way to the airport. We called the hotel and worked specifically with Zoey Hu at the front desk who was able to recover the credit cards from the taxi driver. What would have been a very stressful situation, Zoey Hu went well above and beyond to save our day. Top notch service!! Thank you, Zoey Hu!!!! I've stayed at this hotel in 2019 and I'm so glad that we chose to stay here again. "

"Must stay at Four Seasons Hotel ! Welcoming, best customer service, convenient and whatever you need as a tourist. I am happy that I stayed there."

"Staff was attentive and very helpful with our needs. Much appreciated."

"The rooms were clean and nice and the staff went out of their way to help us any time we needed assistance. The in-house breakfast experience was among the best we have had in our travels."