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"As much as I wanted to love this hotel, it is a high-end hotel. We had a lot of issues when we arrived. I had placed a bid to upgrade our room to a one bedroom suit, and when we landed in Miami, I got a notification that our bid was approved and that we were gonna be upgraded , but when we checked in they had no idea about our bid being approved. There was a lot of back-and-forth between the manager and the front desk and they told us that they don’t have the one bedroom suites available, even though they had said we won the bid. Then I asked for a rollaway bed which I had by the way emailed them before our arrival and asked them to save a rollaway bed and they assured me that they would have roll away beds and not to worry, but when we got here there they had no rollaway beds Available. they gave us a room at the Tresor Tower when we got to the building. There was a long line to get on the elevator, which was strange. We had to wait 20 minutes to get on the elevator to go up to our rooms . Once we got to our room the first two days of stay we couldn’t get an elevator in that tower so we had to take the stairs from the ninth floor going up and down. Having had knee-surger, that was probably the worst experience I’ve had at a hotel.then they call me and tell me they have a rollaway bed available but when we got back to our room at midnight , no rollaway bed ! We had to share a bed and sofa!"

"The place was awesome! Food great, staff great, reasonably priced. Ill be going back."

"It was very nice "

"Staff at front desk was not attentive, room is tight, no place to hang things or place things. Will not stay again."

"Just wish it was better experience."

"Balcony with ocean view. Clean and spacious room. Great pool. Resort fees included chairs and towels at the beach. Plenty of them."

"Though not included, the Buffet was 100% worth it. Plenty of options, great service."

"We had a good time "

"My kids loved the pool. "