Cari Hotel di Guam

"When we arrived at the hotel, we could not enter our room because it was locked from the inside. Because hotel staff said it would take awhile to open, I requested another room. They said that would also take some time to prepare another room. We decided to go to dinner and asked that they call us when there was either another room available or the door was opened. They didn't call us. When we returned the door had been opened so we used the original room. Overall the cleanliness was somewhat...

"good"

"宿泊者に対してのおもてなしが随所に出ていて、色んなところで楽しめました ウェルカムドリンクのフルーツ水やエレベーター前のフォトサービスが良かったです プールでは、浮き輪は使いたい放題＆スライダーやマンタで待つこともなく、波のプールでもサーフィン体験もできました！ タオルを借りれるのもありがたかったです アクティビティルームも色んなおもちゃがあり利用させて頂きました お部屋も広々していて、ゆっくりできました ただ改装工事中だったので、ビーチが散々としていた事やランドリールームの卓球が出来なかったことが残念でした スタッフさんの優しい接客やプールスタッフさんの陽気な接客も楽しかったです また行きたいと思えるホテルです"

"素晴らしい休暇になりました"

"Great place to stay with very friendly and helpful staff."

"Room furniture and in-room devices (clock, radio, safe box, lamps) are dusty and old. Limescale on faucet, bathtub etc. This is a 2 star hotel. Coin laundry room was very dirty, laundry machine and dryer are so old it actually made clothes smell. Elevator carpet and hallway carpet was probably not changed in years. With everyone coming from outside pool and dripping water it was better to use tiles, not carpet. This is not what customers expect from Hyatt after spending quite a lot of money to...

"布団にありが居ました！古い！"