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"Everything was good, apart from considerable delay with luggage delivery to the room and restaurant service being too slow!"

"It was great experience "

"Yes"

"Beautiful and very cleaned. Our rooms was huge. Location was great! accessible to malls and restaurant’s and closer to some attractions too! Staffs are Friendly and helpful!"

"Great Hotel with all facilities available Fantastic staff working at the lobby and kitchen dinner area"

"Reception staff very efficient Room size was acceptable Breakfast was very good "

"I love this hotel. It’s all computerized with lights, sleep mode, control temperature, curtains that go up and down. It’s very well designed. The staff is extremely helpful and friendly. The breakfast was also great and the cappuccino is the best. I was very comfortable and very happy staying there. I will stay in another CitizenM Hotel in the future. I highly recommend this hotel."

"Excellent Customer Service "

"We really enjoyed staying at Mandarin Oriental in KL. The staff were super nice and the concierge helped us bring our luggage upstairs. Check in was simple and there was a welcome drink and cooling wet towel provided. Room was very spacious and king bed was very comfortable. We didn’t want to leave the room "