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"Bathroom- bad odour. Balcony- could not sit due to smoke from others and bird excrement. Room was as expected for the standard. Good that one of the pools was heated. Aquapark- fine though we had to wait until 11.45 on. Saturday for only one of the slides to open and the rest were still being readied. Food - as you'd expect for the standard but a very good range and easy to suit all tastes. Wine......avoid it or mix it with a sugary drink "

"Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel."

"This hotel is very new and the rooftop bar was great! The only complaint is that we received a handicap room and the bathroom was a big issue. If we wanted to shower , the whole bathroom floor would flood, making it uncomfortable later on to use the sink or even the bathroom. You would have to go into a soaked floor. There was also no mention of being a platinum member or its perks. "

"Breakfaaat was great "

"Excellent all round from breakfast buffet, to kids club, pool and gym. "

"Very disappointing experience. The AC unit in the room wasn’t working properly, and neither was the TV. To make matters worse, a staff member entered my room unannounced and opened the door without permission, nearly walking in on my wife while she was undressed. Completely unacceptable and a serious violation of privacy. The restaurant service was just as bad. I placed my order and watched multiple customers who arrived after me get served first. After waiting about an hour, I was given the wrong dish, I ordered escalope chicken but was served dry, overcooked baked chicken instead. No one checked on me or addressed the issue. Overall, poor service, lack of professionalism, and zero attention to guest experience. I will not be staying here again."

"We stayed for four nights. The staff was the best part — everyone was friendly and willing to help, and breakfast was great. The issue came on one of the nights when we couldn’t get a family room and had to take two separate rooms. In one of them, there was a leak from the ceiling, with water dripping all the way down into the room. You could hear it all night: not cool! When staff came to check, they acted surprised, but the stain on the ceiling made it obvious this had been going on for a while. That was clearly not true, and I didn’t appreciate the BS. Apart from that, the stay was enjoyable"

"Awesome. Will keep coming back. "

"We had an excellent time, loved the hotel and the staff were very helpful. The lady who runs the outside pool area is wonderful, as are the life guards, both work very hard to find loungers for you and ensure you have a good time. We stayed in a villa which was nice and peaceful. We would like to visit again"