Cari Hotel di Risaralda

"My only complaint was the air conditioning at night, not cold enough. I called the technician twice, and he seemed like not wanting to accept the fact that it was not blowing cold air and just give me excuses to the point that I asked him to leave. I did not complain to the front desk nor to the staff cause that’s not my style, but I expected better from the staff and the technicians of the air conditioning. Other than that everyone else was amazing."

"Front desk wss good, hotel was great dinner snd bar service snd overall food and beverage staff was not good"

"It was very relaxing & zen environment. We disconnected & really enjoyed the sounds of nature and the views. "

"The hotel is great, nice place to relax in the thermal waters. Room was very spacious and well located. Spa was decent. Breakfast could improve quality as some of the breads seemed old a couple of times. Staff were very kind and responsive. Desafio Termal is worth it. "

"Lo unico bueno la comida , mala atencion en la parte de alfrente , compramos el paquete con expedia y nos toco volver a pagar , despues de terminar ls estadia tuvimos que llamar a expedia para que uno de los dos nos regresaran el dinero y la respuesta fue que debiamos tener una cuenta en bancolombia para hacer la transferencia mas rapida , yo la tenia pero la persona que hizo el pago es de cansda y yo tuve que comprar dollares y enviarselos a el"

"Bien por el precio y para pasar una o dos noches. Además de la piscina, no tiene absolutamente nada para hacer. La ubicación es un poco lejana de cualquier cosa que se quiera hacer en el área. Desayuno básico y habitación normal con una pequeña cocina."

"Great customer service "

"Excellent customer service and breakfast was delightfully delicious "

"Friendly staff, clean, great location "

"El check-in parecia estar bien hasta que nos dieron una habitación sin ventanas y con una limitada ventilación con un ventilador de pared. Se sentía muy encerrado, además tiene una gotera al parecer en el techo que hizo que tuvieranos que cambiar a una habitación más grande como para 6 personas pero con un costo adicional en efectivo de casi 300 CAD y sin darnos algún recibo. El lugar es muy limpio, el desayuno incluido esta muy bien y la atención es buena solo ojalá no ofrecieran esa habitación...

"The staff was very helpful in making my stay meaningful as well as informing me on local eats as well as entertainment."

"El baño de la habitación no da privacidad. Tiene ventana borrosa y se ve demasiado. El proceso de chequin era demasiado complejo y nos hacía preguntas redundantes que no tenían nada que ver con el hospedaje "

"The staff made our stay great. They are all so kind and seemed really happy we were there. "

"Beautiful setting with multiple pools. Rooms themselves are very basic, without character, no lights by bed for reading, or amenities such as coffee, etc. I rejected first room because of strong bleach odor. Facility does not offer dinner but they work with a very basic local restaurant so that one can order food. Do not go with the “healthy salad.” I had to leave early for airport, was told I would be provided with breakfast, but that didn’t happen. Nobody stirred. "

"Not a good experience! Lack of cleanliness, not a good clear communication at the front desk, the only nice thing was the staff from breakfast! Air conditioner didn't work so room was always hot! A very unpleasant smell around the hallways! Overall not a good experience "

"El trato del personal fue excelente. Todos súper amables y atentos. La habitación es cómoda. "

"Excelentes empleados y ambiente "