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"We stayed at this hotel on 2 occasions: 2/21-2/23 and 2/28-3/1, that is, before and after our Garden Route Tour and Safari. For our first stay, the staff was kind and accommodating. The night guard recommended an excellent nearby restaurant open late. The devices and power outlets in the room were functional. We ordered an early takeaway breakfast for our road trip, which was made to order, delicious and generously portioned. However, the second stay left much to be desired. The outlets and phone in the room were not working. Since I was sick and needed hot water for tea, soup, etc., my husband had to go downstairs to the lobby 4 times to ask maintenance to reset the circuit every time we tried to boil the water, recharge our mobile phones, etc. In the morning, I discovered that the shower door was broken and could not be closed properly, but not until I was in it and wet. My husband was downstairs and could not help me get out. The floor ended up wet and slippery. At checkout, the lady listened to our complaints, but did not offer even a partial refund. She suggested an upgraded room when we return. I don't think we will be returning. They did store our luggage from the checkout time (11 am) until our departure (6 pm). When my husband returned to pick up the luggage, he requested a bottled water, figuring they could at least give us a free water for the trip to the airport after everything that had transpired. They said they did not provide free water."

"Perfect for a cheap stay near the airport. No frills, just a bed to sleep in. "

"Had a fabulous stay at the Commodore. Close to the waterfront. Amazing breakfast and wonderful staff. Just a shame the air conditioning was so noisy. "

"The spa is excellent. Well trained staff and great massage and facial. Room was clean. But towels are very small. Unfortunately the power kept going off and their generator only provided lighting, no power sockets or tv which was frustrating. Investing in a better generator backup system would be good for customers. Breakfast was delicious. Staff were friendly and helpful. "

"Great service and location "

"The Southern Sun O. R. Tambo Hotel was a home away from home for us. We stayed there one day at the beginning of our trip to South Africa and for three days at the end. The hotel staff did everything they could to make us feel welcome. The hotel is very clean and well-appointed. The breakfast is amazing! And the restaurant was excellent for lunch and dinner as well. The best thing about the hotel was the staff -- they helped us with every request with a smile, whether it was large or small. I would definitely stay there again."

"The reception was excellent and all staff were really friendly and helpful"

"Wow everything from the hotel, facilities and staff are fabulous- first visited in 1998, will not leave it that long to return next time - 100% recommend this hotel "

"Pool is heated and has a great view. Staff super friendly and collaborative. Good place to stay. Milnerton beach is steps away and you can find coffee shops and restaurants. It has covered parking. Familiar friendly "