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"Clean room"

"The A/C went out on the last night and It was extremely hot. The front desk said if I would’ve called, they would’ve came out because they have 24/hour maintenance. There was a red stain on the floor in the room. "

"It was very clean and nice. My kids loved the pools and slides."

"All was great"

"Overall my visit here was not bad, but it needs a lot of updating! "

"Overall decent. Got the wrong room when checked in. I think they were going to fix it the next afternoon but we didn’t want the hassle with relocating by that point. Also, room didn’t have coffee maker. I asked for one and was told someone would deliver it but never got it. Breakfast buffet not worth the money for us. The location of the property is very good. On-site bike rental good too as long as they have bikes available. One day we had to rent at another location. However, the staff at the recreation desk very helpful. We didn’t valet but that team was friendly and helpful too. Review your bill before checking out. Thankfully, we did and got everything fixed before final charges. No show stoppers but would only go back for the location. "

"Everything was great planning a return trip in July "

"Check-in took almost 2hrs and after check-in no cleaning for next 2 days."

"I had a very disappointing experience at the Hilton Hotel in Hilton Head. From the moment we arrived, the condition of the rooms was unacceptable. The first room we were checked into had a wet carpet and a strong mildew mold odor that was impossible to ignore. It felt unsanitary and uncomfortable immediately. Even the hotel staff seemed visibly concerned and disappointed by the state of the room, which only reinforced how unacceptable the situation was. The bathroom floor was dirty, there was hair present, and the entire space felt neglected and poorly maintained. We were moved to a second room, but unfortunately, it wasn’t much better. It was dusty, dingy, and still had an unpleasant smell. At that point, it was clear that the overall condition of the hotel was not up to standard. For a Hilton property, this was extremely disappointing. Cleanliness and basic upkeep should be a given, and this experience fell far short. I would not recommend staying here based on the current conditions."