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"Staff was very kind and professional. The shuttle was very confusing and hard to get to. The rooms while clean was dingy and very out of the way. Not the worst experience but can be improved. "

"Room was clean and staff were very pleasant, good amenities in the room & a great view. Elevators are direct to floor, which is very nice. Parking was a nightmare. We arrived and were instructed to circle the block, as they were understaffed in valet and there was nobody to park the vehicle. After circling, finding a spot to pull over, we waited 30 minutes before someone was able to assist us. Very frustrating after a multiple hour drive to get there, and having prepaid parking. Would have been better to pay for an overnight spot elsewhere."

"Friendly staff"

"Amazing staff and clean room"

"Convenient location. Great place to stay if you are arriving late or catching an early morning flight out of Spokane International Airport. "

"It's an older building with some creaks and groans but it's nicely remodeled and clean. The bed was comfortable and the towels are good quality. There is a good hot breakfast and other nice touches like lemon water and coffee in the lobby. The staff is friendly and helpful. "

"Breakfast was ok. We didn’t use laundry. "

"We had to call 3 times to get our room cleaned, when we complained they said they only clean every 3rd day. They should have told us that at check in. We even spoke with the manager. I had to call again for clean towels and coffee. NOT once did they vacuum our room and our trash was over flowing and they finally emptied it the day before we left . We spent 5 nights there and it was the worst experience ever. We talked with the hotel manager and housekeeper manager and your staff is only as good as they are. They don’t care and it shows in the staff"

"Old style building. Roof top deck with great view. We only had one issue. We booked shuttle from hotel to airport at 715. In lobby by 7 & told driver would be here shortly. 730 I go back to desk & same clerk said I wasn’t scheduled til 745. We needed to be at airport by 8. He called the driver & he came at 740. He drove very fast & we were there by 810. Not impressed with the scheduling or the driver. He kept slapping himself in the face while driving like he was trying to stay awake. It was a little scary."