Lobi

Ulasan untuk Hotel Sarina

5 out of 5
Hotel Sarina
Plot No. 27 Banani C/A, Road No. 17, Dhaka

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 33 dari 99 ulasan" "
Penilaian 8 - Bagus. 34 dari 99 ulasan" "
Penilaian 6 - Cukup Baik. 17 dari 99 ulasan" "
Penilaian 4 - Buruk. 6 dari 99 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 99 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Arif

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service level has been excellent. Well trained and professionally motivated staff. From the front office to maintenance - excellent staff without exception. Please keep up the wonderful work you are doing.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Arif

Disukai: Kebersihan, staf & layanan, fasilitas
Property needs renovation for quality enhancement. Staff are well trained and helpful. Food is good
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DIRTY and OLD
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Sungbean

Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

KoHao

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024

2/10 Sangat Buruk

Nick

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
good location , that is it....others, hotel is badly maintained, such as the air con has big problem, room had a wierd smell, not clean, no view at all, all the facility is so old basically not able to use such as the equipment in the gym, the swimming pool is a joke. well, the reception staff and restaurant staff are friendly and helpful, others cant speak english , pretty frustrated one last thing, this hotel is overpriced for the quality you get...i will not come again for sure.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Hotel Sarina pada tanggal 11 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Hotel Sarina. We value your comments and would like to assure you that we are committed to addressing the issues you highlighted.We regret that the condition of the hotel did not meet your expectations, especially regarding the air conditioning, room cleanliness, and the outdated facilities. Please rest assured that we have shared your concerns with our maintenance and housekeeping teams to ensure immediate improvements.We appreciate your positive remarks about our reception and restaurant staff, and we are delighted to hear that they were friendly and helpful during your stay. We understand the importance of effective communication and are working on improving the English proficiency of our staff members.Concerning the pricing, we strive to provide a fair and competitive value for our services. However, we acknowledge your sentiments, and we will carefully review our pricing structure to ensure it aligns with the quality of experience we aim to offer.Your feedback is invaluable to us, and we genuinely hope to have the opportunity to welcome you back in the future. We are committed to making the necessary changes to enhance the overall guest experience at Hotel Sarina.

6/10 Cukup Baik

Aminur

Disukai: Staf & layanan
Hotel stay on January 2024
Room was average. Everyone’s service was great. Had included breakfast. Restaurant and food was great along with the service. The room condition is average. Furtnitures are old and worned up. Hotel condition is lower than average considering the area and the expectation.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Sarina pada tanggal 28 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are delighted to hear that you found our service to be great and enjoyed the restaurant and breakfast offerings.We sincerely apologize for any inconvenience you experienced with the condition of your room and the aging furniture. Please rest assured that we take your comments seriously and will address these concerns promptly to enhance the overall guest experience.At Hotel Sarina, we strive to meet and exceed our guests' expectations, and we regret that we fell short during your stay. Your feedback is invaluable to us, and we will use it to make necessary improvements.We hope to have the opportunity to welcome you back in the future, and we are committed to providing you with a more satisfying and comfortable stay

4/10 Buruk

Saadi, Ken

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The food quality is not fresh my room includes breakfast but unfortunately I can have a good breakfast just some of fruit for sure no any vegetable Mike or something healthy
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Hotel Sarina pada tanggal 28 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the freshness of the food and the limited options for breakfast. We understand the importance of providing a satisfying dining experience for our guests, and we regret that we fell short of your expectations.Please rest assured that your comments have been shared with our culinary team to address the issues raised in your review. We are committed to improving our services, and your insights are invaluable in helping us enhance the overall guest experience.We would like to extend our apologies for any disappointment caused during your stay. If you plan to visit us again in the future, we would appreciate the opportunity to make it right and exceed your expectations.Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with a more enjoyable and satisfying stay.

8/10 Bagus

Khadiza

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was a little disappointed by one of the receptionist who didn’t greet or smile as I walked in to the reception and had a very bad attitude . Other staff were very nice and polite. Room service and housekeeping was excellent.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Sarina pada tanggal 28 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the less-than-welcoming experience you had with one of our receptionists. Providing a warm and friendly atmosphere is a top priority for us, and we regret that we fell short in this instance.We appreciate your positive comments about the other staff members, room service, and housekeeping. It's heartening to hear that they contributed to making your stay enjoyable. Please be assured that we take your concerns seriously and will address the matter with our reception team to ensure that such instances are not repeated.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional service that our guests deserve.

10/10 Sangat Bagus

KHAIR,

Na

8/10 Bagus

Carlos Jose

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very convenient
Is the second time I stayed and it was good as last time. People very friendly
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Sarina pada tanggal 8 Jan 2024
We sincerely appreciate your choice to stay with us again and are thrilled to hear that your second visit was just as enjoyable as the first. Our team is committed to ensuring a pleasant and memorable experience for all our guests, and it warms our hearts to know that you found our service and hospitality to be consistent.Your kind words about the friendliness of our staff are truly appreciated. We believe that a friendly and attentive team is key to creating a welcoming atmosphere, and we're delighted to know that we've succeeded in making your stay enjoyable.We value your continued trust in us and look forward to welcoming you back for another fantastic experience. If there's anything specific you'd like us to arrange for your next visit or any feedback you'd like to share, please feel free to let us know.Once again, thank you for choosing Hotel Sarina. We're honored to have you as our valued guest.

10/10 Sangat Bagus

KANGNAM

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
2nd stay in Sarina.
It was good to stay in Sarina. I will stay again.
Menginap 7 malam pada bulan Oktober 2023

6/10 Cukup Baik

Sulaiman

Less than expected
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

MALKHAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Fariba

Menginap 22 malam pada bulan Agustus 2023
Tanggapan dari Hotel Sarina pada tanggal 16 Sep 2023
Thanks for your review.

10/10 Sangat Bagus

M KRISHNA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superb service
An absolutely top-class experience. Great service by all the staff, excellent food and very comfortable rooms.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel Sarina pada tanggal 3 Sep 2023
On behalf of the entire team here at Hotel Sarina, I would like to extend our heartfelt gratitude for choosing to stay with us and for taking the time to share your kind feedback.

2/10 Sangat Buruk

Arman

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Hotel Sarina pada tanggal 16 Sep 2023
Thanks for your feedback.

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Mr. Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

josh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Evan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Liked the location, staff and quietness. Breakfast was fantastic. Had many choices and omelets made how I requested. The security checks got a little annoying but I did feel safer knowing they were checking.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Poroma Rahaman pada tanggal 5 Apr 2023
Dear Valued Guest, Greetings from Hotel Sarina Dhaka!Thank you so much for your wonderful review. We hope to have you soon with us again. Regards,

8/10 Bagus

Kyu Myoung

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari Poroma Rahaman pada tanggal 9 Mar 2023
Dear Valued Guest,Greetings from Hotel Sarina Dhaka!It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina. We look forward to your next visit to us.Regards,

6/10 Cukup Baik

Mohammad

Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Hotel Sarina pada tanggal 6 Feb 2023
It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina.We appreciate your compliments mentioned in your review.We look forward to your next visit to Hotel Sarina

10/10 Sangat Bagus

Ashis

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was nice and comfortable. Great location with many amnesties around. Cordial and helping staffs!
Menginap 3 malam pada bulan Januari 2023
Tanggapan dari Hotel Sarina pada tanggal 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Bagus

Mohitur

Disukai: Kebersihan, staf & layanan, fasilitas
Smoking permeates the property. The fixtures could do with a upgrade/modernization
Tanggapan dari Hotel Sarina pada tanggal 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Bagus

Tanvir

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
It was a nice stay. The staff was very kind and helpful. However, there is room for cleanness and improvement.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Hotel Sarina pada tanggal 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Sangat Bagus

Dinara

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had an excellent stay. Pleasant and friendly staff, good breakfast and nice hotel.
Tanggapan dari Hotel Sarina pada tanggal 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Sangat Bagus

Chia Yu

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Desember 2022
Tanggapan dari Hotel Sarina pada tanggal 6 Feb 2023
It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina.We appreciate your compliments mentioned in your review.We look forward to your next visit to Hotel Sarina

8/10 Bagus

Ronny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Personal ist freundlich und hilfsbereit. Der Zustand des Hotels ist in einem guten Zustand allerdings sind die Einrichtungen schon sehr veraltet. Ist eher ein vier Sterne Hotel oder aber kein fünf Sterne Hotel mehr. Für ein fünf Sterne Hotel hätte man die Einrichtungen im Bad zum Beispiel öfters erneuern sollen, was hier aber nicht passiert ist.
Menginap 2 malam pada bulan November 2022
Tanggapan dari Hotel Sarina pada tanggal 4 Des 2022
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Sangat Bagus

Jitu

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Poroma Rahaman pada tanggal 8 Feb 2023
Thanks a ton for your valuable Feedback.

8/10 Bagus

Sushil

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Hotel Sarina Dhaka
It’s value for money. Convenient location and excellent service. Rooms are fairly decent though need refurbishment now.
Menginap 4 malam pada bulan Juli 2022
Tanggapan dari Reservation Team pada tanggal 27 Jul 2022
Thank you so much for your stay and feedback. We will try to take our management attention regarding the refurbishment of our property. Regards, Reservation Team

6/10 Cukup Baik

Ananya

Menginap 4 malam pada bulan Juni 2022

8/10 Bagus

md minhaj

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2022

6/10 Cukup Baik

XUAN

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The hotel is a bit out of update. Service is good.
Menginap 10 malam pada bulan Juni 2022
Tanggapan dari Habib pada tanggal 15 Jun 2022
Thank you so much for your feedback and keeping touch with Hotel Sarina. We will try present the same to our management.

10/10 Sangat Bagus

Ron Chuwdry

Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Mehabub, Jamaica

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed my stay.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Varun pada tanggal 13 Mei 2022
Thank you for your feedback

8/10 Bagus

Sukamal

Traveler bisnis
Disukai: Kebersihan
Food is good but seems old property and also I had a very had time to change the data and it took several communications to just change a date
Menginap 10 malam pada bulan April 2022
Tanggapan dari Varun Goveas pada tanggal 17 Apr 2022
Thank you for your feedback

10/10 Sangat Bagus

Tanveer

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great customer service. Specious room. Reasonable price for food.
Menginap 8 malam pada bulan Maret 2022
Tanggapan dari Varun pada tanggal 5 Apr 2022
Thank you for your feedback

2/10 Sangat Buruk

Angu

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Varun pada tanggal 30 Mar 2022
Thank you for your feedback

6/10 Cukup Baik

Liis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2021
Tanggapan dari Varun pada tanggal 19 Agu 2021
Thank you for your feedback

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was satisfactory..
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Varun pada tanggal 28 Jun 2021
Thank you for your feedback

4/10 Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Varun pada tanggal 3 Jun 2021
Thank you for your feedback

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Bitter Check In Experience
The stay was at most subpar as the service that I was acquainted with during my registration was horrendous. My mother and I shared a room but at the reception, we were asked to purchase an additional room. I booked a king-size bed deluxe room which states in its description that it "sleeps for 2". I was later asked to upgrade but I did not. Later we came to a consensus that if we included breakfast, we would be able to get the room at our given price. Despite the bitter check-in experience. The room and food were exquisite.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Varun pada tanggal 2 Apr 2021
Thank you for your feedback

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Reception service need more quick. They should take care of this issues.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Varun pada tanggal 29 Mar 2021
Thank you for your feedback

2/10 Sangat Buruk

Mohammad

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Their service and management was terrible.my booking was same day I suppose to stayed there.so I booked 23rd March at 8pm and I was there at 11pm for my check in .they waited me like hours and half while they couldn’t find my booking.which was very disappointing for me.I am not gonna book this hotel again.
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari Varun pada tanggal 29 Mar 2021
Thank you for your feedback

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2021
Tanggapan dari varun pada tanggal 2 Apr 2021
Thank you for your feedback

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's was as I expected.will stay for my every visit
Menginap 3 malam pada bulan Februari 2021
Tanggapan dari Varun pada tanggal 20 Feb 2021
Thank you for your feedback

6/10 Cukup Baik

Hassan, Dhaka

Disukai: Kebersihan
Facility is fine. Staff support is OK. Room Service OK. Clearness could be improved.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Varun pada tanggal 13 Jan 2021
Thank you for our feedback

10/10 Sangat Bagus

Imran

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Varun pada tanggal 28 Des 2020
Thank you feedack

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2020
Tanggapan dari Varun pada tanggal 28 Nov 2020
Thank you for your feedback