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Serena Palace Hotel

3.0 star property

Choose dates to view prices

Consider a stay at Serena Palace Hotel and take advantage of a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.147.708
Rp1.462.854 total
includes taxes & fees
22 May - 23 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Serena Palace Hotel have a pool?

Yes, this property has outdoor pool access.

How much does it cost to stay at Serena Palace Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Serena Palace Hotel on 22 May 2026 start from Rp1.147.708, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serena Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Palace Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Serena Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM.

What time is check-out at Serena Palace Hotel?

Checkout is at noon.

Does Serena Palace Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Serena Palace Hotel located?

Located in Akwa II, this hotel is within 1 mile (2 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

4.0

5.0

Cleanliness

5.6

Location

5.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.