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Ulasan untuk Sheraton Grand Hotel, Dubai

5 out of 5
Sheraton Grand Hotel, Dubai
3 Sheikh Zayed Road, Dubai

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 642 dari 1000 ulasan" "
Penilaian 8 - Bagus. 265 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 45 dari 1000 ulasan" "
Penilaian 4 - Buruk. 25 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 1000 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kelechi

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were exceptional
Menginap 8 malam pada bulan April 2024
Tanggapan dari Olha Melnyk pada tanggal 2 Mei 2024
Dear Kelechi, Thank you for posting your review. It is such a pleasure to know that your stay with us was enjoyable and you especially highlighted our team members. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

6/10 Cukup Baik

HOSAM

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Perfect location , nothing special , no welcoming, nothing !!!!old hotel , busy !!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Olha Melnyk pada tanggal 27 Apr 2024
Dear HOSAM,Thank you for taking the time to review your recent experience with us. It saddens us to know that your stay did not fully met your expectations. We wish we would have had an opportunity to address your concerns while being at the property, and our team members would do their best to turn your experience around. Nevertheless, we appreciate you sharing your feedback and hope to have another opportunity to welcome you back in the near future. Kind Regards,

10/10 Sangat Bagus

John, Parker

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is beautiful, the rooms are well designed for comfort and convenience. There is a nice exercise facility and a beautiful pool on the top level. I was very impressed by the positive attitude of the staff that cleaned my room (Sange and Narendra), the wait staff in the hotel dining room (Gagan, Sweety, Abbasi, Dipesh and Hunny), and Don the pool manager.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Olha Melnyk pada tanggal 14 Apr 2024
Dear John, Thank you for taking the time to review your experience with us. We are thrilled to read your positive comments about our facilities and our team members. We will definitely share your feedback with the team and it will serve as encouragement to deliver even better services. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Sangat Bagus

Whatkekeyi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe hotel to stay at very luxury. Very quiet. Transportation it’s right on their door train or tax. They have restaurant inside and bar, jacuzzi and so on very awesome place to stay at if you’re in Dubai I recommend it.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 8 Apr 2024
Dear Whatkekeyi,Thank you for posting your review.We'd like to thank you for this amazing feedback and review after your recent stay at Sheraton Grand Hotel Dubai.We're glad to hear that we exceeded your expectations and very thrilled to hear you enjoyed every moment of your stay with us. Your highlight on our hotel facilities is truly appreciated and please know that your great feedback will be shared with our team.Thank you once again for sharing your experience with us, and we hope to serve you again in the future.Kind Regards,

8/10 Bagus

Hilina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Beautiful hotel. Great staff. Great room. However, the toilet in the half bathroom constantly runs after you flush unless you press the flush a certain way or press it a few times to stop the water running. The shower door does not close properly which caused our bathroom floor to constantly be wet and slippery after a shower and we we’re constantly having to put multiple towels on the floor to soak up all the water. The maintenance man came to fix these but nothing was actually fixed.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 4 Apr 2024
Dear Hilina,Thank you for taking the time to review your recent experience with us. It is a pleasure to know that overall, you have enjoyed your stay. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our guest.Please be assured that your constructive comments are taken on board positively and we sincerely do apologize for any inconveniences caused.Thank you once again for taking the time to provide us with feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Kind Regards,

6/10 Cukup Baik

Jagtar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had to request to adjust bill several time. Price quoted on arrival was different then they added $1100 AED for extra owrson even though that was already add
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 4 Apr 2024
Dear Jagtar,Thank you for taking the time to review your recent stay at the Sheraton Grand Hotel Dubai and it saddens us to know that your experience was not up to your expectations. Kindly accept our apologies for any inconveniences caused to you with the payment. Rest assured, your comments have been shared with concerned department since we always aim to improve our services.Thank you once again and we sincerely hope to have another opportunity to welcome you back in the near future.Kind Regards,

8/10 Bagus

Dainius

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Helpful and friendly staff, especially at the pool bar.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 1 Apr 2024
Dear Dainius, Thank you for posting your review. We are pleased to know that you found our team members helpful and friendly. Thank you once again and we look forward to welcoming you back. Kind Regards,

10/10 Sangat Bagus

RICARDO

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 27 Apr 2024
Dear RICARDO, Thank you for your rating. We are delighted to know your stay with us met all your expectations. We appreciate you sharing your feedback and looking forward to welcome you back in the near future. Kind Regards,

8/10 Bagus

Maria Elena

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 27 Apr 2024
Dear Maria Elena, Thank you for your rating. We are happy to know your stay with us met all your expectations. We appreciate you sharing your feedback and looking forward to welcome you back in the near future. Kind Regards,

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly and helpful staff. Very well run property. I enjoyed the dining facilities, workout room, and pool. Highly recommend.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 29 Mar 2024
Dear John,Thank you for taking the time to review your recent experience with us. We are delighted to know that our facilities fully met your expectations and our team members ensured a pleasant stay for you. Thank you once again and we look forward to welcoming you back in the future. Kind Regards,

10/10 Sangat Bagus

Marianne

Disukai: Fasilitas
Immaculate hotel. Really every corner of the room was clean and I have OCD. Very comfortable stay and wonderful staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 26 Mar 2024
Dear Marianne,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Sangat Bagus

Mohammed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It looks very nice and clean
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 21 Mar 2024
Dear Mohammed, Thank you for taking the time to review your recent experience.We are delighted to read your comments and to know that stay with us was up to your expectations. We look forward to welcoming you back in the near future. Kind Regards,

8/10 Bagus

Yee Man

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If the water they provided is mineral water but not filter water would be better
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 15 Mar 2024
Dear Yee Man,Thank you for taking the time to review your recent experience with us. It saddens us to know that water which we offer did not meet your expectations. Rest assured, we have shared your feedback with concerned departure as we are constantly working on enhancements of our services.Thank you once again and we look forward to welcoming you back in the near future.Kind Regards,

10/10 Sangat Bagus

Hazel Anne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the best places
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Olha Melnyk pada tanggal 15 Mar 2024
Dear Hazel Anne,Thank you for your rating. Happy to know that you had an enjoyable stay and we look forward to welcoming you again in the near future.Kind Regards,

6/10 Cukup Baik

Marco

Bepergian dalam rombongan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The people at the reception was apparently kind but gave confusing information and did not answer properly to our questions and did not check if we have understood. Tea at the entrance was the best surprise but, for the price, you can find better around
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 5 Mar 2024
Dear Marco, Thank you for taking the time to review your recent experience with us. It saddens to know that some moments of your stay did not meet your expectations. Please accept our apologies for any inconveniences caused. Rest assured, we have shared your feedback with concerned departments as we are constantly working on improvement of our services. Thank you once again and we hope to have another opportunity to welcome you back in the future. Kind Regards,

10/10 Sangat Bagus

Zine el abidine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All Oki
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 3 Mar 2024
Dear Zine el abidine, Thank you for taking the time to review your recent experience with us. We are pleased to know that your stay was up to your expectations and we look forward to have another opportunity to welcome you back in the near future. Kind Regards,

10/10 Sangat Bagus

Benoit

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Très bon hotel
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 29 Feb 2024
Dear Benoit, Thank you for your review. We are happy to read that you have enjoyed your stay with us.Thank you once again and we look forward to welcoming you back in the future. Kind Regards,

10/10 Sangat Bagus

kevin

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 21 Mar 2024
Dear kevin,Thank you for your rating. Happy to know that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Sangat Bagus

Suhaa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 18 Feb 2024
Dear Suhaa,Thank you for taking the time to review your recent experience with us. We are delighted to know that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind Regards,

10/10 Sangat Bagus

Mehdi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing hotel
The hotel was amazing, thanks to the staff particularly Joel for the effort and support
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 18 Feb 2024
Dear Mehdi,Thank you for posting your review. It is always a pleasure for the team to read such encouraging comments. Happy to read that Joel and rest of the team made your stay enjoyable.Thank you once again and we look forward to welcoming you back again in the not too distant future.Kind Regards,

8/10 Bagus

Ali

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central. Clean
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Olha Melnyk pada tanggal 11 Feb 2024
Dear Ali,Thank you for posting your review.We are happy to hear that you enjoyed your stay with us and will be looking forward to seeing you again.Kind Regards,

8/10 Bagus

LIYTH

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 6 Feb 2024
Dear LIYTH,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Sangat Bagus

Rolf

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
top hotel - gute Lage für Messebesuche (zu Fuss ca 10min zum Messegelände). Reichhaltiges Frühstückbuffet.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 5 Feb 2024
Dear Rolf, Thank you for posting your review. We are delighted to know that you have enjoyed your stay with us and will be definitely sharing your comments with the team. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Sangat Bagus

Michael James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A few mins walk from a metro, great facilities, lovely breakfast, really enjoyed the rooftop jacuzzi and the spa area was amazing. The staff were lovely but as i was there for a weeks it became a little repetitive that someone would ask for a google review personally naming them, when that was the first they spoke to me. Happy to give to reviews when someone deserves this, just not because that was the first encounter we had e.g they did not help with anything but just came up to me to ask for a review etc.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 6 Feb 2024
Dear Michael James,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Sangat Bagus

Hussain

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
clean,uodated
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 30 Jan 2024
Dear Hussain,Thank you for posting your review. Happy to read that your stay was comfortable and enjoyable. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Sangat Bagus

Elhadji

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 30 Jan 2024
Dear Elhadji, Thank you for taking the time to review your recent stay. We are delighted to see your rating and happy to know you had a great experience. Thank you once again and we look forward to welcoming you back soon. Best Regards,

10/10 Sangat Bagus

Fenella

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was great and location was very convenient!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 25 Jan 2024
Dear Fenella,Thank you for posting your review. It is such a pleasure to know that our services and location met your expectations. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 24 Jan 2024
Dear Guest,Thank you for taking the time to rate your recent experience with us.We are thrilled to know that you enjoyed your stay and we look forward to welcoming you back in the near future.Best Regards,

10/10 Sangat Bagus

Tamara

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
I met up for a friends’ weekend. The room was lovely and the club was good. Pool area was beautiful. Staff were friendly and helpful. Had a massage on the last day with Rahma-great experience. I would definitely stay again.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Olha Melnyk pada tanggal 21 Jan 2024
Dear Tamara, Thank you for posting your review. We are thrilled to read that you had such a great experience while staying with us. We will share your comments with the entire team as it will serve as encouragement to serve you even better. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Sangat Bagus

Gloria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice hotel , good food and service . Staff are super nice
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 10 Jan 2024
Dear Gloria,Thank you for posting your review.We are delighted to know that you had an enjoyable stay and especially highlighted our staff service.We appreciate you sharing your feedback and look forward to welcoming you back in the near future.Best Regards,

10/10 Sangat Bagus

VENKATESH GOUTHAM

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
well located ,only One Drawback is it gets too crowded at the Main Entrance parking Porch ,difficult at times to get in to the Hotel
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 8 Jan 2024
Dear VENKATESH GOUTHAM,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Sangat Bagus

TAD

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed at the Sheraton Grand Hotel for a week in April, during which time we were shown the utmost kindness and respect by every staff member we came across. The check-in process was simple; our hotel room was neat, modern, with decent views of the city and also proved to be soundproof (apparently there are 3 nightclubs on the premises?). The Sheraton Grand is central to most attractions, which was important to us as we wanted to be close to the airport, Dubai mall, the Museum of the Future and a metro station. Concierge was always helpful in assisting us with directions and best route options to our planned activities. Additionally, we used Uber for most of our trips and it was very convenient. For those times we were too lazy to leave the hotel, the 24-hr room service came in clutch. While looking for some snacks, we stumbled upon a grocery store across from the hotel’s side entrance that sells freshly baked pastries like pain au chocolat, pain au chocolate and also…..pain au chocolat. Special thanks to all the staff, and especially Koushima — who ensured our stay was comfortable and gave us a reason to return to the same hotel whenever in Dubai.
Tanggapan dari Olha Melnyk pada tanggal 8 Jan 2024
Dear TAD,Thank you for taking the time to review your recent experience with us.We are delighted to hear that you found the hotel comfortable and the service excellent. We at Sheraton Grand Hotel Dubai strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience and we look forward to welcoming you back.Kind Regards,

10/10 Sangat Bagus

DINESH

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Always enjoying at Sheraton grand Dubai
Very friendly staff. Always there to assist/ serve you.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 29 Des 2023
Dear Dinesh,Thank you for taking the time to review your recent experience with. We are delighted to read your comments about friendliness of our associates and willingness to assist. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Sangat Bagus

Russell

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 17 Des 2023
Dear Russell,Thank you for your rating and we are delighted to know that you had a pleasant experience with us.Thank you once again and we look forward to welcoming you back in the near future.Best Regards,

10/10 Sangat Bagus

Russell

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 12 Des 2023
Dear Russell,Thank you for your review.We are delighted to know that you had a pleasant stay.Thank you for sharing your experience and we are looking forward to welcome you back in the near future.Best Regards,

10/10 Sangat Bagus

Sagar

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service! Had the pleasure of meeting Zohaib at the sheraton and he was an amazing help throughout my whole trip.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Olha Melnyk pada tanggal 9 Des 2023
Dear Sagar,Thank you for taking the time to review your recent experience with us.We are delighted to know that overall, you had a pleasant stay and our colleague Zohaib made it a memorable one.Thank you once again and we look forward to welcoming you back in the future.Best Regards,

10/10 Sangat Bagus

Omilla

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good. Dining in the hotel was expensive
Menginap 4 malam pada bulan November 2023
Tanggapan dari Olha Melnyk pada tanggal 15 Nov 2023
Dear Omilla, Thank you for taking the time to review your recent experience with us. We are pleased to know that your stay was as you expected. Rest assured we will be sharing your feedback with the team and hope to have another opportunity to welcome you back in the near future. Kind Regards,

8/10 Bagus

Raneya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Thank You
I would appreciate warm welcoming from Sheraton grand CEO and caring me personal follow for any request Great ambassador for Sheraton grand
Menginap 1 malam pada bulan November 2023
Tanggapan dari Olha Melnyk pada tanggal 12 Nov 2023
Dear Raneya, Thank you for posting your review. Happy to read that overall you had a pleasant stay. We are looking forward to welcome you back. Best Regards,

10/10 Sangat Bagus

Mehdi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Olha Melnyk pada tanggal 8 Nov 2023
Dear Mehdi,Thank you for posting your review. We are delighted to know that you had an excellent stay.We appreciate you sharing your experience and look forward to welcoming you back in the near future.Best Regards,

8/10 Bagus

kim

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The hotel facilities and everything were good, but it was a little absurd to open the door and organize the snack bar when the hotel staff was in the room without the guest's permission. Apart from the room cleaning time, the hotel where the Mastakiro room service staff opens and enters without permission seems to be a mess here. It was very unpleasant.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Olha Melnyk pada tanggal 6 Nov 2023
Dear kim,Thank you for taking the time to review your recent experience with us. We are glad to know that overall, you had a pleasant stay and enjoyed hotel's facilities.However, it saddens us to know that room servicing was not up to your expectations. It is a standard hotel's procedure to replenish minibar items during the stay unless guest requested for a privacy. Nevertheless, we apologize for any inconveniences cause and sincerely hope to have another opportunity to welcome you back in the near future.Best Regards,

10/10 Sangat Bagus

Jamie

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
5* stay, amazing staff and facilities.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Olha Melnyk pada tanggal 2 Nov 2023
Dear Jamie,Thank you for taking the time to review your recent experience. We are delighted to know that you had a pleasant stay and especially highlighted our services and facilities.Thank you once again and we look forward to welcoming you back soon.Best Regards,

10/10 Sangat Bagus

Hooshang

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location Close to Metro Wonderful manager and Staff
Menginap 9 malam pada bulan Oktober 2023
Tanggapan dari Olha Melnyk pada tanggal 30 Okt 2023
Dear Hooshang,Thank you for taking the time to review your recent experience with us.We are delighted to know that you had a pleasant stay and especially highlighted our location and service.Thank you once again and we look forward to welcoming you back in the near future.Best Regards,

10/10 Sangat Bagus

Aishah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just got back from our stay at the Sheraton Grand and it was amazing. There were so many breakfast options to choose from, the staff are extremely accommodating and the location is so central and close to all the main attractions. I'll definitely be staying here again on my next visit to Dubai!
Tanggapan dari Olha Melnyk pada tanggal 30 Okt 2023
Dear Aishah,Thank you for taking the time to review your recent experience with us.We are delighted to hear that you liked our breakfast offerings and found the service excellent. We at Sheraton Grand Hotel Dubai strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience and we look forward to welcoming you back.Kind Regards,

10/10 Sangat Bagus

Piyush

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good and clean
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Olha Melnyk pada tanggal 26 Okt 2023
Dear Piyush,Thank you for your positive rating. We are delighted to know that you had a pleasant stay.Thank you once again and we look forward to welcoming you back in the near future.Best Regards,

8/10 Bagus

Deuk Jae

Menginap 5 malam pada bulan September 2023
Tanggapan dari Olha Melnyk pada tanggal 30 Okt 2023
Dear Deuk Jae,Thank you for your rating and we hope to have another opportunity to welcome you back in the near future.Best Regards,

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 9 malam pada bulan September 2023
Tanggapan dari Olha Melnyk pada tanggal 9 Okt 2023
Dear John,Thank you for taking the time to review your recent experience with us.We are delighted to know that you had a pleasant stay, and all our services met your expectations.Thank you once again and we are looking forward to welcome you back in the near future.Best Regards,

6/10 Cukup Baik

Abdullah

Traveler bisnis
Tidak Disukai: Staf & layanan
Very bad and slow service
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Olha Melnyk pada tanggal 11 Okt 2023
Dear Abdullah,Thank you for taking the time to review your recent experience with us. It saddens us to know that some moments of your stay did not meet your expectations. We wish we would have had an opportunity to address your concerns while at the hotel as our team would be more than happy to turn your experience around.Nevertheless, kindly accept our apologies for any inconveniences caused and we sincerely hope to have another opportunity to welcome you back in the near future.Best Regards,

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Poor TV receptions
The TV freezes and no prompt service to fix it
Menginap 2 malam pada bulan September 2023
Tanggapan dari Olha Melnyk pada tanggal 9 Okt 2023
Dear Guest,Thank you for taking the time to review your recent experience with us. It saddens us to know that your stay was not up to your expectations and we would like to apologize for any inconveniences caused. Rest assured, your comments will be shared with concerned departments as we are constantly working on improving our services and facilities.Thank you once again and we hope to have another opportunity to welcome you back in the near future.Best Regards,

10/10 Sangat Bagus

Anuj

Menginap 4 malam pada bulan September 2023
Tanggapan dari Olha Melnyk pada tanggal 26 Okt 2023
Dear Anuj,Thank you for taking the time to review your recent experience with us. We are happy to know that you have enjoyed your stay and everything was up to your expectations.Thank you once again and we look forward to welcoming you back in the near future.Best Regards,

8/10 Bagus

Togo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
快適にすごくことができました
Menginap 2 malam pada bulan September 2023
Tanggapan dari Olha Melnyk pada tanggal 30 Sep 2023
Dear Togo, Thank you for being our guest and for taking the time to review your experience. We are glad to know that your stay with us was comfortable and we are looking forward to welcome you back in the near future. Best Regards,