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"Our stay was great! Upon arriving we were upgraded to a room with the view of the Burj Khalifa! We were even welcomed with a cake! The stay was very comfortable and all the staff were very helpful. When it was time for us to leave, their staff, Hameid was very friendly and accommodating. He allowed us a later checkout time due to our flight circumstances and was even very vigilant on our luggages. Thank you again, we appreciate the hospitality we received from Shangri-La hotel."

"This was the most extraordinarily kind, helpful and professional staff I have ever had the honor to experience. My hat off to them and the management that has created such an oasis in the travel world"

"Excellent staff and service , rooms are clean and kept updated "

"Super clean and very cozy."

"I'm in experience traveler, and I was really blown away by the property. The rooms are incredible. The bathrooms are insane. The staff is is totally on point. my only issue is the arrival area of the hotel. If anyone reads my comment will think I'm crazy to have said the above but trust me once you get in the hotel it's a totally different experience."

"Good "

"This was a truly amazing stay, free room upgrade was very much appreciated. Can't fault anything and I don't say this lightly! I'll definitely come again"

"Check-In could not happen on-time, finally when it did, my key did not work for the room, tried a 2nd and third key, still didn't work, finally got the manager involved and had to move rooms. The club in the hotel is extremely loud and goes on until 3am. Room wasn't made up on the second day and when I returned to my room had to call for housekeeping. I'm still awaiting for the block on my credit card to be unblocked. I wont be staying here again."

"My room was in poor condition. The location in Deira was good, near Al Seef, Dubai Creek, Souk Market. Near City Centre Mall, this mall has the best prices in Dubai. The room fare was reasonable. Costumer Service was good. Fare included breakfast and shuttle service to and from Dubai Festival City. Mall. This hotel is in old Dubai."

"The only nice friendly employees are the bellmen and housekeeping but the front desk staff need to smile be more approachable and welcoming. "