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Staff were extremely pleasant, friendly and very helpful. The food that i ate was very well presented with an excellent variety. I never had a bad meal. Cleanliness of the room and communal areas was also very good.
Love the location and how parking is available on site. Hotel staff also very friendly and helpful.
Karen
Stayed 1 night in Apr 2024
Response from Daria/Hotel Lero on 19 Apr 2024
Dear Mrs Karen, It is very encouraging for all of us here to hear words like this. I am glad that we met your expectations. Thank you for pointing out all amenities that made your stay memorable. You are more then welcome to visit us again. Best regards,
8/10 Good
Abigail
Travelled with partner
4 Apr 2024
Liked: Cleanliness, staff & service
Nice and clean hotel. A nice 20 minute walk from the old town and a nice breakfast. We enjoyed our stay. I was just disappointed by the lack of regard for gold status and the fact the spa facilities were shut. I did not know this before booking.
Abigail
Stayed 3 nights in Apr 2024
Response from Daria/Hotel Lero on 19 Apr 2024
Dear Mr Abigail, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. We apologize for any inconvenience regarding your gold status benefits and the closure of our spa facilities. Your feedback is invaluable to us, and we will certainly look into ways to better communicate any limitations or closures to our guests before booking. We hope that despite these issues, you had a relaxing and enjoyable time with us, and we would love the opportunity to welcome you back for a future stay. Best regards,
Fantastic location. 20 minutes walk to old town. There is also a local bus service. Spacious rooms a very helpful and friendly staff
John
Stayed 4 nights in Mar 2024
Response from Daria/Hotel Lero on 19 Apr 2024
Dear Mr John, It is a pleasure to read that you were pleased with all segments of your stay. It is always very encouraging for all of us to hear that our guests recognized the constant efforts we put in to ensure ultimate guest satisfaction. Hoping we will be able to host you again. Kind regards,
Dear Mr. Jamie,Thank you very much for choosing Hotel Lero and taking your time to share your experience. We are glad you enjoyed your stay with us and we hope that we will have the opportunity to welcome you again. Kind regards, Ana/Hotel Lero
10/10 Excellent
Ellyn
26 Feb 2024
Ellyn
Stayed 2 nights in Feb 2024
Response from Ana/Hotel Lero on 19 Mar 2024
Dear Mrs. Ellyn,Thank you for your positive feedback about recent stay with us. Looking forward to welcoming you back in the future.Best regards,Ana/Hotel Lero
Hotel Lero is a 4 star property close to Dubrovnik City Centre. The hotel is very contemporary. The check-in experience was warm and welcoming. Our Superior Double Room was very clean and in excellent condition. It was also very quiet and there wasn't much noise anywhere around us. It was our special occasion and the team recognised it and put small gestures in the room which was very lovely. The breakfast the next morning was good. Staff were friendly and I particularly liked the sausages. Only criticism was that the coffee didn't taste very nice.
The checkout was excellent too. Reception staff were friendly and they checked if we had enjoyed our stay and received the extra amenities they put in our room.
The hotel was busy and the car park was full so we had to park on the street. It was free between 10pm and 6am. We paid the fee on the website suggested on the sign. It was 70c an hour, which wasn't bad.
All in all, we enjoyed the short visit at this hotel. And I would happily recommend it to anyone visits Dubrovnik and seeks a nice and quiet hotel to stay in.
Zongyi
Stayed 1 night in Jan 2024
Response from Ana/Hotel Lero on 12 Feb 2024
Dear Zongyi,Thank you for your lovely feedback. We are happy to see that you enjoyed your stay with us, and definitely we are looking forward to welcome you again.Sincerely yours,Ana/Hotel Lero
Dear Mrs. Corinne,Thank you for your nice feedback. We are very proud that you enjoyed your stay with us, and we sincerely want you to visit us again in the future.Best regards,Ana/Hotel Lero
10/10 Excellent
Claudia
15 Nov 2023
Claudia
Stayed 1 night in Nov 2023
Response from Ana/Hotel Lero on 27 Nov 2023
Dear Mrs. Claudia,Thank you for your great feedback.Looking forward to welcoming you again.Sincerely yours,Ana/Hotel Lero
Good and comfortable stay only a 15-20 min walk from the old town
Verified traveller
Stayed 1 night in Oct 2023
Response from Ana/Hotel Lero on 27 Nov 2023
Dear valued guest,Thank you for your feedback. We are happy to read that your stay was comfortable with us, and we hope you will be able to visit us again in the future.Sincerely yours,Ana/Hotel Lero
Dear Mrs. Pam,Thank you for staying with us and leaving us nice review. Looking forward to welcoming you back. Best regards,Ana/Hotel Lero
10/10 Excellent
Laurie
15 Oct 2023
Laurie
Stayed 5 nights in Oct 2023
Response from Ana/Hotel Lero on 27 Nov 2023
Dear Mrs. Laurie,Thank you for your lovely feedback,It was our pleasure having you with us, and we hope you will visit us again.Best regards,Ana/Hotel Lero
10/10 Excellent
Thomas
9 Oct 2023
Thomas
Stayed 2 nights in Oct 2023
Response from Ana/Hotel Lero on 27 Nov 2023
Dear Mr. Thomas,Thank you! We are glad that you enjoyed with us, and we hope you will visit us again.Best regards,Ana/Hotel Lero
Ana and Elma helped us get our stuff from Dub to Montenegro. Elma went above and beyond. We are greatful for their help. This is a great hotel to stay in. Its clean and the staff has great customer service
Juhainah
Stayed 3 nights in Oct 2023
Response from Ana/Hotel Lero on 8 Oct 2023
Dear Juhainah,Thank you very much for your lovely words about our hotel. It was our please to help you and resolve your unplanned issue. We hope you will be able to visit us again in the future and to stay little bit more in our beautiful Dubrovnik & hotel Lero.All the best wishes and kind regards,Ana/Hotel Lero
Excelente hotel solo un problema Con la ducha disponen de tina que lo hace difícil el ascenso a la ducha a personas mayores
El desayuno muy bueno volvería a este hotel pero con ducha sin tina
Jorge
Stayed 3 nights in Sep 2023
Response from Ana/Hotel Lero on 30 Sep 2023
Dear Mr. Jorge,Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel. We have rooms with shower, so please let us know before reservation that you would like to have it. Looking forward welcoming you again in the nearest future! Sincerely yours,Ana/Hotel Lero
The property was in an excellent location just across the road from the bus stop into the old town.
The check in was quick and efficientand the room was clean and comfortable.
The breakfast buffet was amazing. There was ample choice and the food was hot and beautifully cooked.. The pool had lots of sunbeds and it was nice to relax there after sightseeing. Would definitely recommend for a stay in Dubrovnik.
Hazel
Stayed 3 nights in Sep 2023
Response from Ana/Hotel Lero on 30 Sep 2023
Dear Hazel,Thank you for taking the time to post about your wonderful stay with us. Your kind words motivate us to strive for excellence as we wish for all of our guests to enjoy such experience. We look forward to welcoming you here again.Kind regards,Ana/ Hotel Lero
I was in Croatia for 11 days, including 7 in Dubrovnik. I stayed at the Hotel Lero for the last leg of my trip before flying home. My only regret was not being able to extend my stay at Hotel Lero. The staff at check-in was great. The espresso martini at the Piano Bar was excellent. The room was very nice. With my VIP Access I also received a complimentary bottle of wine and water. Excellent stay! I only hope I have the opportunity to return at some point down the road. Cheers Hotel Lero!
Abel
Stayed 2 nights in Sep 2023
Response from Ana/Hotel Lero on 11 Sep 2023
Dear Abel,Thank you very much for such a lovely review! We are proud that you recognized our hotel perfect for excellent stay! We definitely enjoyed having you with us, and hopefully you will visit us again in the near future.Best regards,Ana/Hotel Lero
10/10 Excellent
Sandra
8 Sep 2023
Liked: Cleanliness, staff & service, room comfort
Sandra
Stayed 2 nights in Sep 2023
Response from Ana/Hotel Lero on 11 Sep 2023
Dear Sandra,Thank you for your nice feedback.Looking forward to welcoming you back!Best regards,Ana/Hotel Lero
Dear Ms. Catherine,Thank you for pointing out our staff friendliness. ! We hope we will have the opportunity of welcoming you back again soon!Best regards,Ana/Hotel Lero
Lero Hotel’s staff were very caring, helpful and professional. The room was always clean and spacious. I request an iron, they immediately brought one. Breakfast was delicious. Top stars for this fabulous hotel. I used Bolt app to access Town Old, reasonable price.
Serdar
Stayed 7 nights in Aug 2023
Response from Ana/Hotel Lero on 28 Aug 2023
Dear Mr. Serdar,Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel and looking forward welcoming you again in the nearest future! Sincerely yours,Ana/Hotel Lero
10/10 Excellent
Luke
26 Aug 2023
Luke
Stayed 3 nights in Aug 2023
Response from Ana/Hotel Lero on 1 Sep 2023
Dear Mr. Luke,We are very proud that we met your expectations. Looking forward to welcoming you back.Sincerely yours,Ana/Hotel Lero
8/10 Good
Felipe
Travelled with family
25 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel - bad time check out
It is a good hotel. But the check out 10:30 a.m. is not good, especially if you are in one or two day trip to Dubrovnik.
Felipe
Stayed 1 night in Aug 2023
Response from Ana/Hotel Lero on 28 Aug 2023
Dear Mr. Felipe,Thank you for your review. We are very sorry if our check out time wasn't suitable for you.Looking forward to welcoming you back.Best regards,Ana/Hotel Lero
10/10 Excellent
gillian
24 Aug 2023
gillian
Stayed 1 night in Aug 2023
Response from Ana/Hotel Lero on 1 Sep 2023
Dear Gilian,Thank you for your feedback. We hope that you will visit us again in the future.Sincerley yours,Ana/Hotel Lero
We were pleasantly surprised by the Hotel
The advertisement did not do the hotel justice..
Really lovely and highly recommended
Nerys
Stayed 5 nights in Aug 2023
Response from Ana/Hotel Lero on 28 Aug 2023
Dear Nerys,Thank you very much for your lovely words. It was a pleasure having you here, and we hope you will visit us again in the near future.Best regards,Ana/Hotel Lero
10/10 Excellent
Torgom
21 Aug 2023
Torgom
Stayed 2 nights in Aug 2023
Response from Ana/Hotel Lero on 11 Sep 2023
Dear Torgom,Thank you for your feedback.Best regards,Ana/Hotel Lero
Great location! Take the number 4 bus to the gates. Lovely property. Staff could not have been nicer.
Janet
Stayed 3 nights in Aug 2023
Response from Ana/Hotel Lero on 28 Aug 2023
Dear Mrs. Janet,Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel, especially our staff members, and looking forward welcoming you again in the nearest future! Best regards,Ana/Hotel Lero
8/10 Good
ROBERT
Travelled with partner
15 Aug 2023
Given that Dubrovnik in August has reached “peak tourist” if not beyond, the pricing of the Lero was reasonable. In the heat, we found it was always an Uber ride to the city walls. Still quite close. Good and beverage was good. Staff were helpful.
ROBERT
Stayed 1 night in Aug 2023
Response from Ana/Hotel Lero on 28 Aug 2023
Dear Mr. Robert,Thank you for your feedback. We are delighted to see that there were many enjoyable aspects of your stay, and we hope you will visit us again in the future.Kind regards,Ana/Hotel Lero
The property is close to public transportation (bus station) so mobility is not a problem. Breakfast was great; the staff were very helpful. The premises are clean and tidy.
MARIA
Stayed 2 nights in Jul 2023
Response from Ana/Hotel Lero on 7 Aug 2023
Dear Mrs. Maria,Thank you for your nice review. Looking forward to welcoming you again.Sincerely yours,Ana/Hotel Lero
Lovely stay. Great hotel. Room for 3 slightly cramped and tight on space but we managed. All staff very helpful and positive. Great service to room and around the pool. Great choices for breakfast. Highly recommend
Verified traveller
Stayed 4 nights in Jul 2023
Response from Ana/Hotel Lero on 7 Aug 2023
Dear valued guest,Thank you for your lovely review. We are glad that you mentioned our dedicated staff, and we hope you will visit us again in the future.Sincerely yours,Ana/Hotel Lero
10/10 Excellent
Don
22 Jul 2023
Don
Stayed 1 night in Jul 2023
Response from Ana/Hotel Lero on 1 Sep 2023
Dear Mr. Don,Thank you for your feedback. We hope that you will visit us again in the future.Best regards,Ana/Hotel Lero
Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel and looking forward welcoming you again in the nearest future! Sincerely YoursAna/Hotel Lero
6/10 Okay
Martin
20 Jul 2023
Martin
Stayed 6 nights in Jul 2023
Response from Ana/Hotel Lero on 27 Jul 2023
Thank you for staying with us and for taking your time to share your feedback. We are glad you liked the hotel and looking forward welcoming you again in the nearest future! Best regards,
Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel and looking forward welcoming you again in the nearest future! Sincerely Yours,Ana/Hotel Lero
10/10 Excellent
MARTHA GPE
19 Jul 2023
MARTHA GPE
Stayed 1 night in Jul 2023
Response from Ana/Hotel Lero on 27 Jul 2023
Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel and looking forward welcoming you again in the nearest future! Sincerely Yours,Ana/Hotel Lero
20 min walk or a bus trip to old town. Lovely breakfast and pool at the hotel. Staff were very accomodating and able to help with anything that was needed. Would recommend.
Verified traveller
Stayed 4 nights in Jul 2023
Response from Ana/Hotel Lero on 14 Jul 2023
Dear Valued guest,Thank you for staying with us and for taking your time to share your feedback. We are so glad you liked the hotel and looking forward welcoming you again in the nearest future! Sincerely Yours,Ana/Hotel Lero
10/10 Excellent
Marja
6 Jul 2023
Marja
Stayed 6 nights in Jun 2023
Response from Ana/Hotel Lero on 14 Jul 2023
Dear Ms. Marja,Thank you for your feedback. Looking forward to welcoming you in the future.Best regards,Ana/Hotel Lero
Dear Maycol,Thank you for your feedback. It is always very encouraging for all of us to hear that our guests recognized the constant efforts we put in to ensure ultimate guest satisfaction.Looking forward to welcoming you again in the future.Sincerely yours,Ana/Hotel Lero