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"I was given a Corner room with no view of the river even though I was promised a good river view when booking. The staff were very dismissive when I complained and even refused to change room when I offered to pay for an upgrade. When I asked for an upgrade they were more concerned about having to pay before even checking for availability. I find that very condescending. As big as the hotel was only one receptionist was there around 7pm and was keen on using all the time she had on the people before us. For an hotel that was well sold on the app the service and staff didn’t match up at all. 0 ⭐️"

"Rooms are ok "

"Our favourite place to stay . Great accommodation, friendly staff & lovely food. "

"Everything was great apart from the noise level. Appreciate you are next to a busy junction and the building may be listed so you can't change the windows though. Best bed we've ever had at a hotel! And love the Newcastle artwork of Monument in the room. "

"This is a lovely hotel which retains many of the historic building features, such as beautiful tiling, wood panelling and lighting. All done whilst providing modern and comfortable facilities in a great location. Highly recommended."

"I wanted to add an extra night last minute and the staff were so helpful to keep us in the same room. We also went into the restaurant to play darts and the staff had great service as the board was away and they were very quick to move things around and change things so we were able to play! "

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"Perfect hotel. Ideally located, stunning views"

"Great location, but no security as anyone could enter the lobby and accommodation floors via unsecured lifts. "