East Coast Australia hotel guide. ALH Group hotel in East Coast Australia, Australia - New Zealand and the South Pacific

"Perfect hotel with the perfect location"

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"We loved the welcome from staff and the kindness of an upgrade from a stressful day"

"The location is great with business requirements very close. The friendly service and helpfulness of staff is second to none."

"Many wonderful things: amazing location, seems to be in the middle of everything whether for work or play; warm and welcoming staff (umbrellas for guests to borrow at the door); huge quiet bedroom even though I had a low level room facing the street; consistently fantastic breakfasts (at the buffet and room service); wonderful bathroom set up with soak tub; best hotel gym I have visited (and I have visited several); top notch laundry service. There were some surprising aspects to my stay: inconsistent dinners through room service (the same dish could be amazing one night and meh the next); my room, although spacious and quiet, was a bit tired and worn and could have used a little love; one feature of my room didn't work and it took several calls to get the problem fixed timely. The staff also don't do a great job at cross selling their services. I tried to buy gift certificates at the front desk, was told they did not sell them, only to be told later by reservations that they did sell them. I was not told about the hotel spa and there was no information about on the in-room tablet I used to order room service. Regardless, overall it was a highly comfortable and enjoyable extended stay and I wholly recommend it. "

"Beautiful property. Close to restaurants and bars. "

"Convenient close to everything "

"The location is fantastic, cannot be beaten. A very short walk to the harbour bridge and opera house. Lots of dining options, great cafe’s. Local shops, pharmacy and more within 200m. The staff were super helpful and friendly and nothing was too hard. Beds were comfortable and everything was very clean. The property is dated but upgrades are planned, in saying that it had a good TV and the bathroom was ok."

"Close to Circular Quay, although beware of cab drivers who charged $20 for a $5 journey we needed to take because of mobility problems. This happened on two occasions and will probably mean we will not stay there again, although not the hotels fault, it left a bad overall impression."