Hotel Highgate di Elmhurst Timur

"Staff was welcoming as always! Every time we come to the city, we always stay here for the convenience of distance to Penn and MSG! We’ve been staying here since 2022 for concerts and I can’t say enough about how nice everyone always is and the comfort of the stay!"

"Wifi is not working good, elevator right wing only one working so people have to que long time"

"Disappointing Service at Reception Unfortunately, my experience with the reception team was very disappointing. The issue we encountered appeared to have been caused by their own mistake, yet it was not handled or resolved in a manner expected from a hotel of this standard. I had hoped for a more professional and proactive approach, especially given the level and reputation of the hotel. Instead, the response felt dismissive and unhelpful, which significantly affected my overall stay. At this...

"No to both. We were given a voucher that only allowed us to get a coffee and one type of pastry, although they had many others available. It was like being on a welfare line. For a high end hotel charging five hundred dollars a night, that is unacceptable. When we made the reservation, they said you get a continental breakfast for free. What we got was far from that."

"Very clean and close to Times Square "

"Great location. Very clean room Friendly / casual staff 1606 aircon/ heating making weird noises when it comes on Decour of room a bit dated"

"The property is in a great location for Times Square. Very easy to walk to from the train station. The staff operating the hotel day to day were kind. However the staff in the margaritaville restaurant were extremely rude with long waits even with a reservation and subpar food. One evening we asked to sit at the bar and were told it was full so we asked for a table. We were told we couldn’t be seated if we were just drinking, when we intended to eat as well and then were seated at a table so...

"Nice decorations and vibe"