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"Its good"

"The room was clean and the staff were friendly. Breakfast was decent, though the menu could have had more fresh options. The bar had a reasonable selection of drinks. However, the bed was noticeably dented/sagging in the middle, which made sleeping quite uncomfortable. A new mattress or at least better support would make a big difference. Overall the property is fine, but the bed quality needs attention."

"Hotel reception manager was lovely and helpful during our stay. Room was okay, average and clean enough - though it had a smell (possibly from the bathroom) when we entered so we aired the room out. Downside was how thin the walls were / how loud the other guests were on a Saturday night. The noises kept us up from late evening to around 2am."

"Enjoyed a two night stay at Park Plaza. Staff were friendly and helpful. Room was comfortable and clean. The gym and pool were great. Decent bar area with friendly bar staff. Recommended "

"Had difficulty in finding the hotel but locals helped. We were pleased to find a parking space below the hotel. Your female receptionist was extremely helpful and professional. We arrived around 11.15 am Monday 30th April 2026. We were very happy with the room. Spacious, clean, modern a large very comfortable bed and bathroom with a bath. We didn’t eat at the hotel purely because it was a birthday celebration so chose to eat in one of the Cardiff city restaurants. We did have a drink in the restaurant when we are back. Thank you. We enjoyed our visit to Cardiff and enjoyed our stay at the hotel. "

"Room was clean, hotel itself is in need of lots of TLC "

"Relaxing weekend break with friends, food and drinks were great. Staff were friendly and helpful. Only 1 lift was operational which was frustrating especially when your bedroom is on the top floor."

"Amazing hotel and fantastic location"

"Very comfortable bed & clean room. Did ask the receptionist if it’s possible to have continental breakfast earlier than specific time, which wasn’t a problem. Friendly staff. Would definitely come here again. "