Hotel Ballantrae Hotels di Edinburgh dan Lothian

"Our bedding was stained like someone had urinated on the covers."

"Great Scottish breakfast - wth haggis, black pudding and runny poached egg - tick. Staff great - most engaging. Impressively clean premises. Decor gorgeous. All new & revamped last Aug - pristine. Excellent choice of stay over/venue."

"We had an issue with luggage we left with the office. We were told we had until 6:00pm to retrieve, as the office stayed open until that time. We got back at 5:40pm and office was closed and locked. I called after hours number AND NOONE EVER CALLED ME BACK. I had to stand by door until I got lucky and some resident of the building came out and kindly let me in to the hall where I had left our luggage. And door jamb of bathroom came off and bathroom was small and there was mold around...