Search Hotels Near Edison Woods Reserve, Berlin Heights

"I stayed here before and after getting on the Amtrak route. The staff was super friendly and the pool was wonderful"

"The room was fine. My poor rating is the result of my interaction with the staff when checking in. I lost my temper, swore and walked about ten yards away, at which point I was told that the place employed security and I could be removed from the property. I was not threatening, and there was no recognition on the part of the staff that the hotel’s stance was unreasonable. I later saw online that the same issue has happened many times over the years, and that means that IHG can’t bring itself to avoid it. I don’t feel that I can trust IHG to treat me with respect. After nine hours on the road, with an aching back, tired and hungry, I stood in the lobby for over 15 minutes waiting to check in only to be told that my confirmed reservation (with confirmation email) would not be honored unless I called Expedia. Having tried and failed in the past to reach Expedia, I snapped. IHG shouldn’t treat customers like con artists. "

"Great resort for a family gathering. Cedar Creek upgrades have elevated the rooms, pool and general facility. Only challenge is that it is now a lot more popular - gaggles of volleyball girls in the halls and pool when we were there!"

"water park close at 8pm didn't like that"

"its was run down..the toilet backed up.my wife went to the front desk to tell them an he gave her as plunger..then the breakfast had cold eggs.the pool looked like it had not been cleaned in months...the key to the door did not work,,kids ran all over like its was a day care.. what as joke of a place to take...."

"Overpriced , rude lifeguards . Rooms were small for the price , beds were worn out . Showers dirtt"

"DO NOT STAY HERE. We knew going in that it was a budget hotel and didn’t expect much but it didn’t even meet our low expectations. It was so bad that we had to leave and find another hotel. Upon arrival we had several minor issues that the front desk tried to help with. (The lady at the front desk is kind and tries but can’t fix these issues.) Minor issues-bathroom door did not shut, refrigerator was not working, smelled like smoke, broken picture frame with glass taped back on hanging above the bed, card key never worked and had to go to the desk every time to get it reset. We dealt with all of that but after my husband woke with bug bites all over his body we couldn’t do it. We asked to speak with the manager for a refund for upcoming days. (We had planned on staying for a long weekend.) Getting in touch with him was difficult. Eventually he called my husband as we were packing to leave. He was incredibly rude. After we explained the situation to him, he asked us several times what we wanted him to do about it. We asked for a full refund. He became even more rude and told us we had 30 minutes to vacate the property. We were already packing up our stuff but this was unbelievable. No apology. No refund. Just rudeness. Thanks to hotels.com customer service we did get a refund. It took some time talking to everyone and having photo documentation of all of the issues but they were very understanding and helpful. I would give 0 stars if possible. DO NOT STAY HERE!"

"The Best! Only place I stay when I’m in Sandusky. From the cool modern vibe to the over the top friendly helpful staff, this place is wonderful!"

"Was the 3rd time I've stayed there but hotel room is showing wear and tear. Door did not feel secure when closed. Desk chair was disgusting so I couldn't work at desk. Breakfast was lame and even cookies were just Walmart bought. They could do better."