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Reviews of Motel 6 El Cajon, CA - San Diego

2 out of 5
Motel 6 El Cajon, CA - San Diego
550 Montrose Court, I-8 at Magnolia Avenue Southbound, El Cajon, CA

Reviews

7.0

Good

Rating 10 - Excellent. 349 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 183 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Natashia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Good for a motel, but the rooms are not sound proof. I could hear my neighbors conversation and TV.
Stayed 1 night in May 2024

10/10 Excellent

Rahshan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are clean and bug free. That’s all I can ask for! I like it.
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Everything is ok
Stayed 1 night in May 2024

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NICE PMACE TO STAY. NO ISSUES.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

shatoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Glenn

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Glenn,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Mena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best
Stayed 2 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Mena,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Wade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Wade,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
everything clean
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Jennifer,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barias personas sin hogar en la propiedad en el parkin pidiendo
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 20 May 2024
Hola Susan,Gracias por sus comentarios. Su experiencia es importante para nosotros y agradecemos que nos comunique sus inquietudes.Maz K.#Team6

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Kristina, We are glad you enjoyed your stay!Maz K.#Team6

6/10 Okay

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed was old and uncomfortable had a huge deep hole on mattress not comfortable at all.
Stayed 3 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff. Quiet. Needs renovations for sure
Stayed 1 night in Apr 2024
Response from Nancy Y. on 14 May 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

GeorgieThaGee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager is very unprofessional/owner This place is very trashy didnt want to refund me my money no phone call no nothing
Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, amenities
I didn't like the fact the manager ddint follow up on my issues i will reach out to corporate about this property please dont waste your money on this property
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Tiara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy going staff!
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Mauricio

Business traveller
Liked: Staff & service, property conditions & facilities
It was ok for the price
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 May 2024
Hi Mauricio,Thank you for the excellent rating!! Maz K.#Team6

6/10 Okay

Marrietty

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Need a little physical improvement, other than that I'll stay again
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Marrietty,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Alex,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress I slept on, needed to be replaced in room 241, it has something sticking out of it that could potentially cut you if not careful, besides that, everything was ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Fabian, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

mahsa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Leeanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is in a great location walking distance to store's and restaurants public transportation is close also. The front desk staff Daniella,Eric,javin is very helpful when it comes down to checking in they make the peocess go by smooth. The management staff Mark and Kim are very helpful if you have a situation an you let them known about it they will go handle it or send security.the house keeping staff are. Wonderful they make sure you have your lien if your missing something like a face towel or blanket they will get the item to uou within 10 minutes. Will definitely be renting here again even though i don't get towels s
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Leeanna, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels!Natalie #Team6

2/10 Terrible

Kim

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 nights. Came back to find my key didn't work. My personal belongings had been thrown into trash bags and placed in the lost and found. They didn't care that I had paid for 2 days and had the email confirmation. Literally the worst experience I've ever had at a motel 6. Expedia did nothing of an value to rectify the situation.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Kim, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ease of checking in
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Karina, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 STAR
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Luis, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Michael A, Fontana

Stayed 2 nights in Apr 2024

8/10 Good

Patrick

Liked: Staff & service
I've been coming to this motel 6 for years. The receptionist in the front she has the most beautiful eye and she is very respectful. Just thing I will complain about are the lack of TV channels and ac not working
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Patrick, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

10/10 Excellent

Josue

Stayed 1 night in Mar 2024

10/10 Excellent

GeorgieThaGee

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Crystal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Crystal,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

LaVon

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Floor was dirty , House keeping never Came, Toilet flooded and they didn't have nothing to clean up the mess, Terrible weekend from Friday to Sunday,
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi LaVon,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Patrick,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Amany, MAPLE RIDGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Amany, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

10/10 Excellent

frank

Stayed 3 nights in Mar 2024

2/10 Terrible

Isaiah

My check was so terrible. I can’t even begin to explain to you how ridiculous it is to check into a hotel and then have the hotel tell you that Expedia can’t pay them the money that you paid Expedia. I’m a platinum member and I’m getting treated like this. I’m I’m done this is terrible. They better do something about this. I better get a free room out of this because I’m telling you right now. This is the second time this is happening to me second time.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Graciela

Travelled with partner
Liked: Property conditions & facilities
Noise during the night
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Isaura

Travelled with family and small children
Liked: Cleanliness, amenities
It was very noisy there were people speaking loudly in the hallways, car alarms going off thorugh the entire night and when I called and spoke to the front desk about it they said something would be done but nothing was done about the on going car alarms. In the am I was told "they cant identify whose car it is" because the owner failed to place their permit on the dashboard and still couldn't tow the vehichle that was disturbing everyone's rest.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

David T

Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi David, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress needs replacement, but very clean place.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where helpful
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

David T

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi David,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Mustafa, Tempe

Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Mustafa,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Thomason, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Thomason,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Hector

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was full of cigarrette smog the whole night true the bottom of the door, the door who connect the 2 rooms.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Hector,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Erdal, Istanbul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception rude, unfriendly and not helpfull at all. Will not go back even for free.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Erdal, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Luis, San Diego

Stayed 1 night in Mar 2024