2/10 Sangat Buruk
Marian
Bepergian bersama keluarga dan anak
8 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very disappointing.
We have reservations of 3 rooms for 6 days. We got in the hotel late around 10pm, the rooms are not ready yet. When we get in the room, rooms smells terrible. The washrooms are not flushing well. Sinks are clog. The lights are not functioning well. No toiletries in any rooms. Kettles only available in the outside kitchen. The property in the apps shows very nice pictures in the front of the property, it was faked. I even showed the pictures on the app to the caretaker. She was surprised to. Very frustrating. We have decided to leave early morning the next day. Not safe for the kids around with broken sinks and untidy place. I been sending multiple messages to the property without any response at all. Very unprofessional. Even the contact information in the app is not accurate. We tried calling that number to inform them that we are checking in late, the guy who answered the call is from other country and no idea about the property. I have been requesting for our full refund, our vacation is now done but this issue is not settled until now. Instead of us enjoying our vacation, it turns out stressful. i have been contacting expedia, it seems no progress.
Marian
Menginap 5 malam pada bulan April 2026