2/10 Sangat Buruk
Jimson Neville
Bepergian bersama keluarga
5 Apr 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
At first they assigned us to the main old building because they said the rooms in annex where I made reservations thru expedia was reserved for VIPs. The rooms were not ready, smell so bad and pathway going to the building is filthy, rocky and lot of mosquitoes and flies as we passed by. I went back to the office and contested for my actual reservation at the annex building. Finally they gave us our 2 rooms reservation. As I went to the room, it smelled like a toilet exhaust. I asked for an air freshener which they did and smelled better. As I washed my hands in the bathroom, the pipe was leaking and water was flowing to my feet. Someone came to fix it and showed him where the leak was coming from. He said it was because of the food stuff that got stuck in the sink so he removed and said it's now working well. We just got in the room and nobody else among my family has used the sink except me to wash my hands after using the toilet. Before bedtime, I used the sink again to brush my teeth, still the leak is there. I have to report it again for second chance to fix. My experience here is a nightmare, first time ever to have this disgusting experience, so far. After the staff checked my reservations online, they probably realized that I deserved a better treatment or service. The staff apologized several times to me but the relaxing vacation mode has been ruined. I just hope they will do better with their other clients.
Jimson Neville
Menginap 2 malam pada bulan April 2025