Find hotels in El Río from Rp2.058.856

"Wasn’t our first visit, won’t be our last! We love this resort. Perfect for couples and families. Has never been overcrowded or difficult to enjoy the property and amenities. Restaurants are solid. Coffee shop and market are amazing and super convenient. Rooms are great (both the bungalows and riserva). Love that the main pool is 24 hours. Beach access is easy and comfortable. If you book through Expedia, you’ll be charged an OTA fee. Ours was $117/day."

"Very nice staff! "

"Just don't do it. Hotel was pretty, room was also pretty, so its a shame. Very poor management. Strong perfume smell in lobby (stronger than victoria secret smell), rooms werent ready so they vaccumed and steam cleaned AROUND us as we tried to snooze in the lobby at 2:30/3pm in the afternoon. Painting hallways on the room floors - again - middle of the day during a full spring break season with children - so sign, no fan, and no windows could open so there was a strong paint smell. We were gone all day and rooms still werent cleaned by 3pm - we were told 5pm was the allowable cutoff. Cleaning was average. only one person did the usual "hotel" stuff like folding over the toilet tissue and making the room feel "done". "buffet breakfast" was really "continental breakfast" - didnt even include the usual batch of scrambled eggs. it was so diappointing, we didnt bother to go back after the first morning. The AC in the room could not be lowered or shut off so the tech said we could just turn the circuit breaker off - yet the room was still abnormally cold while it was 85 degrees outside. Pool was nice, but only good till around 3-ish, b/c the sun gets blocked by a huge parking garage. I did speak to management, but i booked through expedia, so they couldnt do much for us financially. disappointed with this hotel, especially considering the HIGH price "

"This property is spotless, charming, and conveniently located just minutes from the airport. They offer a reserved parking lot and provide a permit, which made things easy. The staff were incredibly friendly and accommodating throughout our stay. Both the room and overall facility were very clean, and we appreciated the thoughtful touches like pool towels. The showers had great hot water, the air conditioning kept the room nice and cool, and the beds were very comfortable. Being so close to the airport, you can definitely hear planes taking off, but it wasn’t too disruptive for us. Overall, a great experience. I would absolutely stay here again and highly recommend it."

"The pool was beautiful. Hotel was clean and fun! Staff by the pool were awesome. I would love to see more water stations around the property."

"Not clean poor service "

"Not my favorite place. "

"The room was outdated, but mostly very clean. There was some sort of bug that kept making an appearance in the fridge cabinet. The WiFi was terrible. When we checked in there was no explanation about the room charge maximum and we were told when getting drinks one day that we couldn't charge to the room until we fixed. The "bracelets" served no purpose other than opening our door. We never tapped it on anything else. And they were bulky and not attractive."

"I stayed here for four nights (3/20-3/24) and overall had an okay experience. The shared spaces—the bar, pool, and restaurant—are nice, and it’s great that breakfast is included. Breakfast could use more variety. Most mornings it was bagels, toast, croissants, turkey and cheese, and apples. It would have been nice to have options like bananas, berries, or yogurt. Clearer instructions on where to go for breakfast would also help. Beach access could also be explained better. The beach is close, but because the hotel sits off the highway, you have to go up steps, cross over, then go down steps and look for the entrance. Our room (Room 25) was nice but very small for two people, especially compared to some other queen rooms that looked larger and had chairs and desk space. Housekeeping was inconsistent—our room was cleaned only once during the four nights, and we had to call multiple times for towels and washcloths. We also ran out of hand soap, and the soap dispenser seemed watered down and often spilled onto the counter. Staff were friendly overall, but clearer instructions for guests and more consistent housekeeping would improve the stay."