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"Upon arrival, there was a crowd at check-in, so they told us to have a sit and they would call us. After 25 minutes we realize they forgot about us. They charged my credit card for both rooms without even asking. We only found out at check out that the rooms have been paid. I specifically chose the 'pay at the hotel' option, so that we could pay separately for each room. The hotel spa was cold, dirty and incredibly smelly, and the jacuzzi didn't work. The pool was fine, but you had to walk in your wet bathing suit through the lobby where all the staff were wearing their winter coats (it was freezing) to get to the saunas and the changing rooms. Just terrible! I was so disappointed. Also, there were not bathtubs in the rooms even though the description said as much. However, the room was spacious and relatively clean; the bed was comfortable and the breakfast had a good selection of foods. "