Search Hotels in Far West Side, San Antonio

"Clean and great staff! Shuttle to and from Sea World was a great addition "

"The place is luxurious and unique, but I wish I had known when I booked that this is a timeshare. I just wanted a quiet hotel after an extremely long day of traveling, but the concierge wanted me to book an "informational session." I finally relented so I could get to the room and relax, but the sales team called me TWICE that night and TWICE the next morning to "remind me to bring my credit card and ID with me" to the session. Definitely not relaxing to be disturbed that frequently. I think the facilities are beautiful, but I wish hotels.com or even some of the reviews would have clued me in to the nature of the property, as I just thought I was staying at a nicer Hyatt hotel with upgraded amenities, not a timeshare that would make my entire stay about selling me a timeshare. You couldn't even take advantage of the "free Starbucks coffee and gourmet pastries" they advertised without being hounded, because they are only available at the media/presentation lounge. Maybe I was just gullible and should have done more homework before I booked, but I thought others should be aware if they're booking through hotels.com, as well, since that is not made clear on the hotels.com site."

"Ok stay "

"Yes and Yes"

"At check in I went to see my room and found a cockroach in the restroom. Immediately went to the lobby and I got my room change and got told that pest control had gone to that room but I guess it didn’t work .. breakfast was decent but not happy that waffle maker not available during the week only on weekends .. "

"Clean and comfy!"

"Clean room and facility. Quiet area and comfortable beds. Staff was great and plenty of parking. Walking distance to several restaurants. "

"This property gives Hilton a bad representation. Upon arrival we were told the elevators were down and was told they were trying to contact us prior to arrival in order to let us know but no one called me or emailed me prior. I was then told we were going to be placed on the 3rd floor in which we would have to carry luggage and 2 toddlers and 2 younger children up. They offered us a refund but after driving 9 hrs and having 4 young children, the last thing i wanted was to have to shop around for another property. They also said that the refund wouldn’t be available immediately as it would take 7-10 business days and since we were coming to bring the kids on a spring break vacation, the last thing i needed was to spend another $600 out of the money we had designated for our kids to have fun. Next the breakfast was horrible. It is definitely a continental breakfast and not a hot breakfast. There was nothing there for kids so if you have kids and they like a good breakfast, this hotel is not it. They have bagels, boiled eggs, the worst cereal possible (raisin bran, cornflakes) and apples… The coffee was weak although it’s listed as serving Folgers but there was no way that was Folgers. Next since we were staying 4 days they said we would receive room service every 2 days so on the second day we left our room and went out for a few hrs..Upon return around 5pm our room was still dirty. I called down and had to ask for service. Horrible hotel esp w/kids!"

"Rooms were very spacious and clean. Pool and balcony in too was very nice. Would definitely stay there again when in San Antonio. "