Search Hotels with Gym in Farnham

"There are several positives about this hotel - the room looked lovely, breakfast was delicious, and the pool was great. The staff at check in, and at our evening meal, were great. However, the main reason to stay at a hotel is to get some sleep - and that didn't happen. The thermostat in our room didn't work properly, so by 1am we rang reception to see if there was anything they could do. Someone came to the room, but they couldn't help. No other room was offered to us, so we lay there all night with the temperature over 25 degrees. The following morning at checkout, I explained what happened. The woman at reception said the only thing she could do is apologise and arrange for someone to fix the thermostat. Not great customer service! The timing was unfortunate. It was my birthday on the day of departure. We were staying there as it was near Heathrow, and we were flying to the States for surgery. I'm disabled, and unfortunately if I don't get sleep my pain goes through the roof. I explained that an apology wasn't sufficient for a night with no sleep, and no offer of a different room. In the end she reluctantly offered to refund the £25 late checkout fee, but I shouldn't have had to push for this. We have a small company of our own, and for us, customer satisfaction is paramount. For that reason, we won't be staying here again."

"We had a short buy sweet stay. The staff were friendly, the room was spotless and breakfast was yummy. Plenty of parking too. Only two things to note 1. We could hear the next door room, and movement (footsteps) from the room above us 2. We booked the 'Executive Room, 1 King Bed'. The bed was two mattresses with one mattress cover - not the most comfortable for a couple."

"We had a lovely overnight stay for my best friends birthday , she had a fabulous Driftaway spa treatment with the wonderful Charlotte , the setting of the hotel is beautiful & we enjoyed a leisurely walk around the lake . The room we stayed in hd everything we needed & we lovely & cleam . Food in restaurant was good with plenty of choice, the only small negative was that it was undergoing a refurbishment which limited us to access to bars & dining , but the staff were great , very friendly nothing was too much trouble we had a really lovely relaxing weekend and cannot wait to go back !! "

"Excellent overall, Thank you."

"Helpful staff"

"Open access to the gym - a fridge would have been amazing we were in the junior suite"

"Yes it was good. "

"All good Great location for my office Room all as expected Food good"

"Clean today just dated in places "