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"I recently stayed at the Hilton Garden Inn Ridgefield Park for my birthday, and unfortunately, it turned out to be one of the worst hotel experiences I’ve had. We checked in around 8 PM as a family—my husband, my 5-year-old son, my 80-year-old grandmother, and myself (currently pregnant). From the start, we were placed in a room right next to the elevators, which produced extremely loud and constant mechanical noise throughout the night. It was unbearable. On top of that, the AC in the room was not working, making the situation even more uncomfortable—especially given my pregnancy and my elderly grandmother’s needs. By around 10 PM, after realizing we wouldn’t be able to sleep, I called the front desk to request a room change. I was told there were no rooms available, which I later found to be untrue, as rooms were still listed online. It felt like we were not offered a solution simply because alternative rooms may have been more expensive. I would have gladly paid the difference if it had been offered—sleep and comfort for my family were far more important. We ended up not sleeping at all that night. It was incredibly frustrating, exhausting, and honestly ruined what was supposed to be a special birthday stay. To make matters worse, when I reached out afterward, the hotel refused to issue a refund and instead offered just $25 in reward points. After paying $215 for a night we couldn’t even rest, this felt dismissive and unacceptable. This experience was a complete waste "

"Breakfast is no good"

"Breakfast was amazing. A lot of choices to eat. The room was clean and they left welcome snacks. Staff was wonderful and the location for outside restaurants was great. You can walk to a steakhouse, red lobster, Dave’s chicken and many others. The only thing that was disappointing was the pool. It was cloudy and dirty. That can be improved."

"It’s nice property with friendly staff"

"The property was clean, well kept, and tucked away from major traffick with plenty of parking. "

"Don’t come here without a car, there is no way to walk anywhere it is on highway and I had to uber even to get some groceries. There was quite annoying noise coming from A/C and highway , I couldn’t manage to seal the windows which looks like a bit old. I took a dinner one time only in the restaurant it is low-end food for high-end price. Rooms are newly renovated which is the only upside besides perfect cleaning every day "

"We needed to change rooms because the room smelled horrible & the bathroom had water all over the floor from a leak from the toilet, something they should have noticed when cleaning. I requested two adjoining rooms, and we were down the hall from each other. The parking lot has huge potholes. The landscaping is horrible, not to mention unclean. I paid for an early check in and couldn’t get into clean room until 3:00, I was not reimbursed for the early check in fee. There was only 1 working elevator, and the continental was in a bag! Over-all I spent a lot of money on one of the worst hotels I’ve ever stayed at. "

"Breakfast but they need to expand "

"Great clean handicap room"