2/10 Sangat Buruk
Colin
29 Jul 2025
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I booked three rooms for my family in July 2025 my daughter was in a single room. She was woken at 3am by banging on the door, she thought it was her door. It was actually the door next to hers room 203. She is a confident young lady but was frightened, she was going to phone reception but did not want the man banging to hear her. A few mins later an Italian gentleman came and shouted at the person banging on the door. She does not speak Italian so does not know if he was staff. At approx 9am I spoke to reception explained what had happened and said I would return in an hour to resolve the complaint. I returned to reception spoke to the only lady on reception who advised me she had spoken to management and could only offer 28 euros. If my daughter had called reception at 3am maybe they could have done more. I said so your putting all the responsibility on your guest a frighten single young lady. I find this so unacceptable
Don’t hotels have responsibilities to their lone female guests. My daughter came down to reception to check out and I introduced her to the reception lady, she acknowledge her but DID NOT APOLOGISED TO HER OR ACKNOWLEDGED WHAT HAD HAPPENED. I felt insulted by response from staff. I said I would complete a review and she said they will respond
Colin
Menginap 6 malam pada bulan Juli 2025
