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"Very good"

"Smelled like Marijuana. Loud sex sounds at all hours. Another customer complained about it and was told that happens here"

"Room was clean and staff was very helpful. The complimentary breakfast had both hot and cold option and the convention center is a straight 15 minutes walk from the main road."

"Room was clean. Patrons were running in the halls woke us at 1:23 am the first night. Second night at 5 am people yelling in the halls. Not sure we would stay there again as our sleep was disturbed both nights!"

"Everything was good, room was very clean and smelled good."

"Room not clean, run down, Tony at front desk fantastic but we only stayed one night and then left …. Kind of disappointing I had to say"

"Such a sweet spot, so glad we were able to get a reservation. Wish we'd been hungrier and didn't have breakfast plans , but we did check out the offerings and they were lovely. And the community space was perfect as well, and the opportunity to grab a coffee, tea, cookie, yogurt etc at any hour was appreciated! Thanks for a memorable stay. We'll be back for sure."

"It was very full and not quiet at night with people coming in and out."

"I love staying at Hotel UMass. The hotel lobby is nice and inviting with a fireplace and coffee and cookies. Staff is always friendly and the rooms are very clean and modern. Love the walkin shower and glass door."