Search Hotels Near Forest Hills Fine Arts Center, Grand Rapids

"Fire alarms went off twice in the middle of the night. Staff seemed overworked, distracted, and generally seemed not to care. Room was dusty, television did not work, cracked tiles in bathroom, missing grout. I want to say something good, but I am still so angry about the fire alarms and messed up television that I fear my objectivity is being clouded. I guess the hallways were clean and didn’t smell bad like a lot of hotels, except for the recreational smoke. I am beginning to question the integrity and accuracy of the Hotels.com rating system. It has been a trend lately that I feel I have been mislead. I have been using Hotels.com for a long as I can remember booking hotels, but that may be about to change. "

"Clean and cozy, but kind of dinged up. Bed was wonderful though! "

"Real clean room, nice helpful staff, and good hot breakfast."

"Nice property close to lots of options. Short 15 drive to Grand Rapids."

"breakfast was great, dining area was wonderful"

"Overall is a good place to stay, you’re around so many restaurants and places definitely recommend and the price are really good."

"Room was outdated "

"Staff was very nice upon check-in hotel room was neat and clean with all the extra perks. Definitely return and recommend."

"This is my 3rd time staying at this hotel and what keeps me coming back is the fact that the rooms are clean, the lobby is comfortable, and the breakfast has a wide variety of options, including fresh fruit. The staff has always been pleasant and easy to communicate with. The hotel is in a great location with easy access to shopping, dining, freeways, and only 15 minutes for downtown Grand Rapids. This visit was different because we came back from dinner one night to find that the battery in our lock had gone dead and we were locked out of our room. It took over an hour for the problem to be resolved, and the 2 staff members at the front desk were very ill-equipped to deal with the issue, having to call someone from another hotel to help fix the problem. There was no manager on site, and while the staff was very polite and empathic, I am concerned that there was not a better plan of action for this type of situation. The issue was a large disruption to my evening plans, and I hope the staff gets more training on these types of issues."