Like how called in advance at 6:30am on Thursday see if room would be ready, was told it would be. Upon arriving at hotel rude front desk agent said room wouldn’t be available yet. That check in was at 3pm but somehow had a more expensive room he wanted to upgrade us too right then and there. Room with two queen beds compared to the king originally booked. If check is at 3pm don’t try to upsell us to a room hours earlier if “rules are the Rules”