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Reviews of Stonybrook Motel & Lodge

2 out of 5
Stonybrook Motel & Lodge
1098 Profile Road, Franconia, NH

Reviews

7.4

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 378 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
The exterior lights were too bright and kept me up all night. They have good curtains but they do not cover the entire window. The room was extremely clean. The breakfast was as expected for a continental breakfast at a hotel/motel. The room is small but adequate though there are a lack of outlets. I had to charge my iPad on the sink (small). Overall it served my purpose.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Staff & service
The staff were friendly. The area is beautiful! Loved the brook in the back and low traffic area . Perfect for the peace and quiet we needed to get away.
Stayed 2 nights in Feb 2024
Response from Manager on 18 Apr 2024
Hello Heather, we are glad that you liked our place. As a family owned business, providing a warm and peaceful experience to our guests is our utmost priority. The brook and surrouding area looks even better in summer/fall :) We would love to host you again on your next visit

10/10 Excellent

Joelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great, affordable hotel in Franconia. An easy drive to Littleton or Bethlehem, and/or to places further north. Sweet staff, free breakfast, and spacious rooms.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Thank you Joelle for your review. We are thrilled to know that you enjoyed your stay with us. As a new family owned we are trying our best to serve our guests with comfort and love. Your kind words are encouraging for us. We look forward to hosting you again when you are in this area.!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are under new management. We fo uh and the new owners to be exceptional. They went out of their way to accommodate us.
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello James,Thank you for your feedback. We are glad that we could help you. We look forward to welcoming you in summer/fall season.- Stonybrook Management Team

8/10 Good

S

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
We are glad you enjoyed your stay with us. We look forward to hosting you again.

6/10 Okay

Milva

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was fine for the price. Breakfast that was included was disappointing.
Stayed 1 night in Mar 2024
Response from Manager on 6 Apr 2024
Thank you Milva for your feedback. We acknowledge the feedback and will work on improving it for our future guests. We look forward to hosting you again

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Isu on 22 Mar 2024
Emily, Thank you for staying with us.

4/10 Poor

Douglas

Disliked: Cleanliness, property conditions & facilities
Was not pleased
Stayed 2 nights in Dec 2023
Response from Isu on 8 Mar 2024
Douglas, Thank you for your feedback.

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was the perfect spot for a quick getaway to see the ice castles. Visited in the winter and wished they would have lit the fire in the lodge because it would have been the perfect spot to hang out. Overall it was great spot!
Stayed 2 nights in Feb 2024
Response from Isu on 8 Mar 2024
Vicki, We're thrilled to hear our location was perfect for your winter getaway to the ice castles; your feedback about the lodge is noted, and we're glad you overall had a great experience!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and very nice room for the price
Stayed 1 night in Feb 2024
Response from Isu on 26 Feb 2024
Edward, We're delighted you enjoyed our friendly service and found the room very nice for the price. Thank you for your positive feedback, and we look forward to hosting you again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Isu on 26 Feb 2024
Thank you Mark for staying with us.

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged for the nights as soon as we checked in.. first person talking a shower had some hot water.I took one after cold water.The sink was not in the bathroom .so if you used the bathroom had to go into the bedroom section to wash so you could wake up the person sleeping in bed.shower was filthy no atm machine no ice manager got me a bag of snow in a bag..I told the managerand not one thing was adressed.
Stayed 2 nights in Feb 2024
Response from Isu on 26 Feb 2024
Francisco, We apologize for the inconveniences you experienced during your stay. Your feedback is important, and we're sorry for the issues with hot water, bathroom layout, cleanliness, and the lack of amenities. We appreciate your patience and will address these concerns to improve our services. Thank you for bringing it to our attention, and we apologize for any disruption to your stay.

4/10 Poor

Kimberly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The section we stayed in was very outdated. You can hear every little noise. Our door was broken and could easily be opened with a credit card. The area is beautiful and its unfortunate because its in a great location
Stayed 1 night in Feb 2024
Response from Isu on 26 Feb 2024
Kimberly, We appreciate your feedback and apologize for the issues you encountered during your stay. We take your concerns seriously and will work to address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

4/10 Poor

Jacob

Stayed 1 night in Feb 2024
Response from Isu on 26 Feb 2024
Thank you Jacob for Staying with us.

4/10 Poor

Kim

Travelled with family
Disliked: Staff & service, room comfort
To cold
It was clean but it was cold in the room and we couldn't adjust the heat. When we got up in the morning the room temperature was only 62 degrees.
Stayed 1 night in Feb 2024
Response from Isu on 8 Feb 2024
Kim, Thank you for choosing our hotel. We apologize for the inconvenience with the room temperature. Your feedback is valuable, and we'll ensure to address and improve the heating system for a more comfortable stay in the future.

8/10 Good

Gary

Stayed 1 night in Jan 2024
Response from Isu on 22 Mar 2024
Gary, Thank you for staying with us.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Isu on 1 Feb 2024
Thank you for staying with us.

4/10 Poor

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed because the “heater” is broken but when we looked in the pool room the liner is falling off and it doesn’t look like it has been used in years. There are no games in the “game room” except a coin operated pool table. The room was not as pictured on the website. The room had a stand shower not a shower tub as pictured. The bed sheets had a blood “stain” on the fitted sheet…. Lord I hope it was a stain. Strange stains on the curtains. The contents breakfast was gross. Stale muffins. We didn’t even bother trying anything else. It was sub par at best and we won’t be going back
Stayed 1 night in Jan 2024
Response from Isu on 1 Feb 2024
Catherine, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is essential, and we are committed to addressing these concerns to improve the overall experience for our guests. Thank you for bringing this to our attention, and we regret any inconvenience caused. If you reconsider in the future, we'd like the opportunity to provide a much-improved stay.

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was barely kept up. Furniture looked like left over estate sales. Check out was at 10 and when asked if we could check out at 11 they absolutely refused. At times there was no one at the office. The entry way to the room was slushy and icy and had no salt.
Stayed 1 night in Jan 2024
Response from Isu on 1 Feb 2024
Maria, We apologize for the inconveniences you experienced during your stay. Your feedback is important, and we'll address the issues with the property upkeep, furniture, and customer service to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Andrea

Business traveller
Liked: Cleanliness
Great for overnight
It is a fine hotel for the basics, sleeping and showering. I was working at a ski race so I just wanted to shower and sleep. It was clean, heating system was old.
Stayed 2 nights in Jan 2024
Response from Isu on 1 Feb 2024
Andrea, Thank you for choosing our hotel for your stay. We're glad to hear it served your needs for a good night's sleep and a shower. We appreciate your feedback on the heating system, and we'll consider ways to improve for a more comfortable experience in the future. If you're in the area again, we hope to welcome you back.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Isu on 1 Feb 2024
Thank you for staying with us.

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities
Grimy and run down.
Room felt grimy with nasty looking stains and spills on curtains and walls. Room smelled strong of sweet gas station coffee during the whole night; I assume one of the spills… Furniture completely worn down. Sink had been moved out of bathroom and into bedroom area where there was little to no light. Disconnected water and drain pipes still being openly visible in bathroom. Place needs major overhaul and a thorough deep cleaning.
Stayed 1 night in Jan 2024
Response from Isu on 1 Feb 2024
Martin, We apologize for the unsatisfactory experience you had during your stay. Your detailed feedback is concerning, and we take it seriously. We will address the issues you mentioned promptly to improve the overall condition and cleanliness of our rooms. Thank you for bringing this to our attention.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay wasnt bad, a decent place to rest your head. Shower is absolutely tooooo small. Need to be a lot bigger. Otherwise, not bad for the price
Stayed 1 night in Jan 2024
Response from Isu on 1 Feb 2024
Kevin, Thank you for your feedback. We're glad to provide a decent place to rest, and we appreciate your input about the shower size. We'll consider this as we work towards enhancing our facilities for a more comfortable stay. We hope to welcome you back in the future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isu on 1 Feb 2024
Thank you for staying with us.

4/10 Poor

Caroline

Disliked: Amenities, property conditions & facilities
Relatively clean but outdated building...room very poorly heated (I slept clothed) and very poorly soundproofed (I could hear everything from neighboring rooms). For lunch, it's a mini self-service and the milk for the coffee was curdled. Very little care for their customers unfortunately!
Stayed 2 nights in Jan 2024
Response from Isu on 1 Feb 2024
Caroline, We apologize for the inconvenience you experienced with the room conditions, heating, soundproofing, and the quality of the self-service offerings. Your feedback is valuable, and we will address these issues promptly to improve our overall guest experience. Thank you for bringing this to our attention.

8/10 Good

daniel

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Isu on 1 Feb 2024
Thank you for staying with us.

2/10 Terrible

Ishan

Stayed 1 night in Dec 2023
Response from Jay on 31 Dec 2023
Ishan, Thank you for staying with us.

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on 31 Dec 2023
Joshua, Thank you for staying with us.

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from Jay on 31 Dec 2023
Robert, Thank you for staying with us.

2/10 Terrible

Joseph

Stayed 1 night in Nov 2023
Response from Isu on 11 Dec 2023
Thank you for staying with us.

4/10 Poor

Mathilde

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool is closed, which was not advertised. The Lodge was boring because the fireplace was boarded up and the pool table required quarters to play. There was no machine for turned bills into quarters. We were so disappointed we canceled early, not wanting to stay a second night.
Stayed 2 nights in Nov 2023
Response from Isu on 30 Nov 2023
Mathilde, We are sorry to hear that you did not enjoy your stay with us. We take your satisfaction seriously and strive to continuously improve our customer service and hotel experience. Thank you for your feedback.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and convenient.
We loved this well-maintained motel with the friendly innkeeper. Convenient for us to get to biking, hiking, shopping, and dining.
Stayed 2 nights in Oct 2023
Response from Isu on 2 Nov 2023
Glen, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking
We never saw anybody just picked up our keys in the mailbox. The rooms are decorated with old, dirty, mixed matched decor and furniture. They might as well have no breakfast offered. I would find another place to stay for sure. It offers no comfort at all
Stayed 1 night in Oct 2023
Response from Isu on 2 Nov 2023
Thank you for your valued feedback. We appreciate you letting us know and we are fixing the issue. We hope you will consider visiting us again so we make your stay better than the last.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Isu on 2 Nov 2023
Thank you for staying with us.

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Thanks for staying with us.

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Thanks for staying with us.

10/10 Excellent

Lenore

Stayed 1 night in Oct 2023
Response from Isu on 11 Nov 2023
Thank you.

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk person was rude and not helpful. Room was not real clean. Bath area flooring tore up and dirty. Breakfast was a joke, a nothing!! Supposedly deluxe rooms were we stayed in awhile renting 30 rooms over 10 day trip.
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Tim, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

6/10 Okay

zao

Travelled with group
clean and have breakfast
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Zao, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Thanks for staying with us.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great value mom and pop inn. Older decor but clean and priced right
Stayed 1 night in Oct 2023
Response from Isu on 25 Oct 2023
Mark, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Isu on 25 Oct 2023
Thanks for staying with us.

2/10 Terrible

Shahnoor

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The sink was found clogged right after the check in. The frond desk staff responded quickly but was asking if we put something in the sink when he just checked us in few miuntes earlier. He tried for for sometime and temporarily fixed it but was still dripping. Tap water was leaking and dripping to floor. The toilet seat is very small. During the breakfast, they did not have enough foods for everybody. No one was around to refil those. I'll try to avoid this place in future.
Stayed 1 night in Oct 2023
Response from Isu on 16 Oct 2023
Shahnoor, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

10/10 Excellent

Brenda L

Stayed 1 night in Oct 2023
Response from Isu on 2 Nov 2023
Thank you for staying with us.

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We reserved three nights. Our room was not cleaned or serviced until, on the second day, we had to ask for coffee and towels. That is all that was done.
Stayed 3 nights in Oct 2023
Response from Isu on 9 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities, room comfort
One of the 2 beds was sloped from head to foot, and I kept sliding down in the night. It would be nice to have more breakfast items and ability to get coffee earlier. Otherwise, was clean, and we had no problems with service. Rooms were quiet.
Stayed 3 nights in Oct 2023
Response from ISU on 9 Oct 2023
We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

8/10 Good

Tracy

Travelled with group
Disliked: Cleanliness, room comfort
The room was very small and the bathroom sink did not drain. The beds were not comfortable at all.
Stayed 1 night in Oct 2023
Response from Isu on 9 Oct 2023
Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi was terrible and the bed was the most uncomfortable thing. We were there for a week and got clean towels twice and our bed made once and that was only because we asked for them.
Response from Isu on 9 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Isu on 9 Oct 2023
Thanks for staying with us.