"Everything was great, except the food which was just okay. We only ate at 1 restaurant and the food seemed prepared in advanced. The steak was good as well as the dessert (cheesecake), everything else was mediocre at best.
We took advantage of the kids club to get a few hours to ourselves and we participated in the archery. We would have loved to see the show however it wasn't until 9:30/10 and so we had no services to watch our 5 year old so we had to skip that.
The food at the buffet was decent, but could be better. Would have loved to see a simple dessert like ice cream, but I was happy to try a few new things, of course they did have staple items. I was turned off by the butter and cream cream and never used as its all in one big pile and every one dips in. The butter was full of toast crumbs most days and they were often left uncovered by guests living the spreads open to flies etc.
Check in was smooth and we received a free tote bag from guest services, not sure if this is the norm for everyone or if it was a gift because it was my birthday weekend, but the tote is beautiful and I love it!
The room was clean. We had a lovely view of the beach. We also met a bottle of champagne and a fruit platter in the room which was a lovely touch and a welcome surprise. Again not sure if this is the norm or if they took note of my birthday, I didn't mention it but ID and date of birth were required at time of booking and checking in.
Overall the experience was good."
"I will sum it briefly the shower knob was loose and was afraid of pulling to hard to break went to the front desk due to phone was missing buttons to call the front desk. Someone wa sent to my room and just stated pulling a little harder even though the whole entire assembly was about to come out the wall. It was said it's not supposed to be like that but just pull a little harder. No iron was in the room again went to the front desk and had to wait until they locate a iron from another room. I understand this side was the Hotel side vs the Resort side but that side should not be isolated. Both are under the same banner"
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