Frisco hotel guide. Independent hotel in Frisco, Dallas

"Pool was closed and that wasn't communicated."

"Overall it’s an excellent property. There were a few stumbling blocks the first couple of nights (don’t stay on the top floors on the highway side ! It get very loud at 6am!!) some of the night staff dropped the ball on a few things but the general manager Is awesome. She absolutely knows what customer service is. Some of her staff not so much but she absolutely made up for their shortcomings. It’s unfortunate that ALL employee’s can’t be rock starts like the GM!!"

"Clean rooms, great breakfast and evening reception."

"Horrible stay never received refund for $100 deposit call at least 5 times getting told the same thing this was February!!! Never again "

"When we went, outside of the hotel was being renovated. Free but limited parking at night. Our shower was leaking. However, the room clean, bed was comfy, and the view was amazing. Staff was nice. Despite some hiccups, we would stay here again. "

"Everthing was excellent "

"The rooms are not that comfortable. But the staff is great, it’s clean, and wonderful for young kids."

"First of all I just like to say that I was very satisfied with the morning staff.Derrick Winston and Sharol.it was my wife Birthday and our Anniversary they guided to all the nice restaurants and shopping area.it was our first time in Texas. We definitely will come again.but they made us felt welcome. But now on the other hand that night crew not all so pleasant it was kinda Disappointing so me personally u need to evaluate some of the night Crew that's hurting your business.which is sad because you are in a wonderful location "

"Staff was friendly and welcoming. My room was clean and had an amazing lake view. Bed was comfortable and room was spacious. Will definitely come again"