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Ulasan untuk Protea Hotel by Marriott Gaborone Masa Square

4 out of 5
Protea Hotel by Marriott Gaborone Masa Square
Western Commercial Rd, Plot 54353, New CBD, Gaborone

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 138 dari 347 ulasan" "
Penilaian 8 - Bagus. 148 dari 347 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 347 ulasan" "
Penilaian 4 - Buruk. 16 dari 347 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 347 ulasan" "

8,8/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Nader

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Every thing was great. One issue with the music played by the clubs. Too loud.
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Timtohy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Stay
I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Protea pada tanggal 26 Mar 2024
Dear TimtohyOn behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Regards

6/10 Cukup Baik

Tobin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Protea pada tanggal 26 Mar 2024
Dear TobinOn behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Regards

6/10 Cukup Baik

Manojkumar

Traveler bisnis
Disukai: Staf & layanan
Negligence.
The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 8 malam pada bulan September 2023

10/10 Sangat Bagus

Keatlaretse

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Protea pada tanggal 20 Sep 2023
Good day GuestThank you for the feedbackRegards

10/10 Sangat Bagus

David E. G., Swansea

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service and easy parking
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Protea pada tanggal 20 Sep 2023
Good day guestThank you for the feedbackRegards

8/10 Bagus

Godfrey

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Protea pada tanggal 8 Jul 2023
Good dayThank you for the feedback, we really appreciate.I would like to apologize for the towels issue, and promise to do better next timeRegards

8/10 Bagus

Vikas

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Good location
Menginap 11 malam pada bulan Juni 2023
Tanggapan dari Protea pada tanggal 5 Jul 2023
Thank you for the feedback, we appreciate.Regards

8/10 Bagus

Fitzroy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff and breakfast. Did not like the carpet on the floor.
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Protea pada tanggal 26 Jun 2023
Dear GuestThank you for the feedback, we really appreciateRegards

10/10 Sangat Bagus

Oakley L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Protea pada tanggal 7 Jun 2023
Good day OakleyThank you for the feedback, we really appreciate.See you soon.Regards

8/10 Bagus

Erum

Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Protea pada tanggal 5 Jul 2023
Good dayThank you for the feedback, we appreciateRegards

8/10 Bagus

Umberto

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Stayed there before. I like the hotel
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Protea pada tanggal 2 Jun 2023
Good dayThank you for the feedback, we really appreciate!Regards

8/10 Bagus

Umberto

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Second time that I have stayed there. Price could be a little better
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Protea pada tanggal 26 Mei 2023
Good dayThank you for the email, your comment has been notedwe will look into our pricingThank youRegards

10/10 Sangat Bagus

Cynthia, Brookfield

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Protea pada tanggal 26 Mei 2023
Good day CynthiaThank you for the feedback, we really appreciate.Regards

8/10 Bagus

Hooshang

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Hotel condition need to upgrade.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Lorato pada tanggal 9 Mei 2023
Good dayThank you for the emailPlease note that the hotel is in the process of renovating soonHope to see you again soonThank you

6/10 Cukup Baik

Christina Anne

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Protea pada tanggal 17 Mei 2023
Good dayThank you for the feedbackWe hope to see you again soonRegards

10/10 Sangat Bagus

Wazha

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel
Menginap 2 malam pada bulan Januari 2023

4/10 Buruk

Albert

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Three star at best
I had to change rooms three times because of poor maintenance, air conditioner not working, mirror broken, shower leaking, missing curtain letting light in etc. Floor was never wiped in a week. Soap and coffee not replenished unless I asked.
Menginap 4 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Yakobe

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place !! Staff are cool And nice… very helpful. Also I would recommend ordering the T bone steak from room service!!!
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Lorato pada tanggal 25 Agu 2022
Good dayThank you for the feedback. We are happy that we enjoyed you stay and we hope to see you again soonThank you

8/10 Bagus

Yacine

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
excelent choice
all good, just hope Gym is soon open
Menginap 5 malam pada bulan Juli 2022
Tanggapan dari Lorato pada tanggal 2 Agu 2022
Thank you for the feed back, please note that our gym is currently under renovation and will be open soon

6/10 Cukup Baik

Francis

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Wow, reception, cleaning service
Phone in the room wasn't working properly. Cleaners forgot to clean the room and after calling reception about it, were very slow to respond Room cleaned on a different occasion and no towels on 2 occasions After staying for six days, was in a hurry for all these flaws to end
Menginap 5 malam pada bulan Juni 2022
Tanggapan dari Lorato pada tanggal 2 Agu 2022
Good day Francis Thank you for the feed back, please note that the relevant departments have been notified about your concerns and we assure you that the next time you stay with us you will not encounter the same problems thank you

4/10 Buruk

Sovereign Payment

Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

klaus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2022

6/10 Cukup Baik

Michael

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Værelser og morgenmad ok, generelt letter slidt tilstand, de første 3 uger virkede pool ikke, og fitness har været lukkede under hele opholdet
Menginap 27 malam pada bulan Maret 2022

10/10 Sangat Bagus

Laetitia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Un beau cadre avec un personnel serviable, accueillant et à l'écoute.
Menginap 9 malam pada bulan Desember 2021

6/10 Cukup Baik

Adrian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
In need of some maintenance
The hotel is very central, check in and transfers to and from the airport was well done. However the condition of the rooms are not up to par for a 4 star hotel. One room had no hot water for the 3 nights and in the other room the shower door and the toilet seat was broken. This was not repaired or resolved in the time we stayed there.
Menginap 3 malam pada bulan Oktober 2021
Tanggapan dari Hayden pada tanggal 19 Okt 2021
Dear Adrian Thank you for your review and comments, all of which have been shared with the team. We are truly sorry we did not meet your expectations and do hope to welcome you back in the future. Assuring you of our best attentions at all times. Kind regards and renewed apologies Hayden C Bowl General Manager

4/10 Buruk

Timothy

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Getting long in the tooth.
The property is starting to show a lot of age and neglect. Carpets worn, mildew in tub area. No walk in shower. No health club. Recognizing that there is some Covid issues other hotels are doing a much better job. Value is just not there.
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari Hayden pada tanggal 17 Agu 2021
Timothy Thank you for your review and comments, all of which have been shared with the team. We are truly sorry we did not meet your expectations and do hope to be able to showcase what I know we can do well in the future. Since the onset of Covid, our refurbishment plans have been put on hold for the time being, however will commence in due course. Not an excuse, more of an explanation. Kindest regards and renewed apologies Hayden C Bowl General Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful staff and service
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari Hayden pada tanggal 17 Agu 2021
Thank you for your response and review, we are thrilled you enjoyed and look forward to welcoming you back in the near future. Kind regards Hayden C Bowl General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very helpful staff. Thank you very much. You made my stay freat !
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Hayden Carl Bowl, General Manager pada tanggal 9 Feb 2021
Thank you for your review and comments, all which will be shared with the team. We are delighted that you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Sangat Bagus

Maurits

Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Hayden C Bowl, General Manager pada tanggal 11 Jan 2021
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Sangat Bagus

Bertil

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
High quality
Very comofrtable hotel with super-friendly staff!
Menginap 9 malam pada bulan Februari 2020

8/10 Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient location in Gaborone.
Not enough towels were in the room. Room service came with another set. The TVs had a funky way of working--two remote controls were required. There were no written instructions. An engineer had to come and rework the tv system. Also no written instruction of how to contact reception--we had to call room service to get the number.
Menginap 2 malam pada bulan Februari 2020

4/10 Buruk

piyush

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
condition not
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Hayden C Bowl - GM pada tanggal 6 Feb 2020
Thank you for your review, we are sorry we did not meet nor exceed your expectations, and hope to be able to welcome you back in the future. Kind regards and renewed apologies

6/10 Cukup Baik

Rosemary

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
This hotel is not if the best. We booked two adjacent rooms got them miles apart. Breakfast was a mess as well. Will not recommend them as everything seemed to be falling apart
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 8 Feb 2020
Thank you for your review, we are truly sorry we did not meet your expectations and can assure you your comments have been shared with the team and will be rectified. Kind regards and renewed apologies

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dr.
Excellent experience
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 11 Jan 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel and staff. Very good breakfest. Free parking and wifi. Nice square behind the hotel with several restarants.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 11 Jan 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Sangat Bagus

Solomon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful place to stay
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Hayden C Bowl - GM pada tanggal 9 Jan 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Nice hotel and staff. Excellent breakfest, only the coffee needs improvement. Pool cleening is needed every day but and had to ask for it because it was not done and was not cleen.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Hayden C Bowl - GM pada tanggal 9 Jan 2020
Thank you for your review and comments, we are glad you enjoyed and have addressed the pool cleaning times with our maintenance team. Kind regards

10/10 Sangat Bagus

Petjiuaje

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Hayden C Bowl - GM pada tanggal 8 Jan 2020
Thank you for your review, we are thrilled you enjoyed your stay and look forward to welcoming you back in the future. Kind regards

10/10 Sangat Bagus

Karabo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for Money .Fantastic stay!
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 8 Jan 2020
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Sangat Bagus

Snow

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 5 Jan 2020
Thank you for your review, we are thrilled you enjoyed and look forward to having you back in the future. Kind regards

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ideally located in the centre of the CBD and choice of restaurants and bars in the square behind the hotel. Pool bar on the third floor serves one of the best gin and tonics you will ever have and the fillet steak in the restaurant is sublime! All staff friendly and helpful.
Menginap 7 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 24 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 24 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I was so disappointed with the staff who stole the chocolates and food for my kids I left in the fridge.They claimed the box was empty and removed it from the fridge and threw it away.I was so highly disappointed and in all honesty I don’t recommend anyone to book in Mass Square Hotel as the cleaners are thieves. Also as much as the case was reported, I left that hotel angry as they couldn’t even resolve my issue.I will Never book there again. Thank you
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 24 Des 2019
Thank you for your review, we are sincerely sorry that your chocolates went missing and will investigate this thoroughly and we take these allegations very seriously. Kind regards and renewed apologies

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All in all a good hotel close to everything. A good bar and restaurant on the premises and if you need something they will take care of you. I highly recommend the Club room unless you are by yourself.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 24 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 16 Des 2019
Thank you for your review, we are glad you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All in all, a good facility. It is clean and well furnished with friendly staff
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 6 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Bagus

Dexter, New York City

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the location and friendly staff when you engage. They're there when you need them for the most part, but a few wrinkles needs to be ironed out to get to the level they want to be. I will always stay in this hotel when Im in town, summer months I suppose the lobby can get a little warm, but not sure what can be done about that. Otherwise the room, especially the Club Rooms feel very spacious and comfortable, like home away from home.
Menginap 9 malam pada bulan November 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 4 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back "home". Kind regards

10/10 Sangat Bagus

Kurt

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hayden C Bowl - GM pada tanggal 4 Des 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the near future. Kind regards