Outdoor pool
Check availability

Reviews of SCAPES Hotel

3.5 out of 5
SCAPES Hotel
Jalan Jaya Permai, Midhills, Genting Highlands, Pahang

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 10 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

dandadeuá

Liked: Cleanliness
The place is ok. Its away from the main center so there is not a lot to do walking distance. Would be good if you are looking for a scape and disconnect, however they receive a lot of families and groups that make the stay a bit noisy.
Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay at SCAPES. Although it is opposite a construction site, our room faced the courtyard so it was very quiet. The hotel is a 10 mins drive from restaurants so not an issue. There are free onsite parking too.
Stayed 1 night in Jan 2023

2/10 Terrible

Sarojini

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived early at the hotel and waited until 2:50 to check in. After providing the reservation information signed the document and they asked us to wait until 3:00 pm. At 3:05 pm they gave us 1 room and no information they did not have the information for the second room. Once in the room there’s no way to dial room service, housekeeping, reception or any in-house extensions. There was no water in the room and no way to order it. The refrigerator had nothing. Besides the beds there’s nothing in the room. The television did not work, I could not watch the NFL games that were going on. Two of us are vegan but the restaurant does not serve anything vegan or vegetarian food. It was one of the most horrible experience. I do not recommend Expedia keeping this hotel as the option. I’ll not stay here even if I get free room.
Stayed 1 night in Sep 2022

6/10 Okay

AINI

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Room is clean. No indoor pool as claimed. Games room is level 1 is closed. Road leading to hotel is very dusty, muddy and many construction trucks gives unsafe and unserene feel
Stayed 1 night in Jul 2022
Response from Ivy Leong on 23 Aug 2022
Dear Ms AiniThank you for the feedback and we have checked from Expedia booking page it stated the hotel is with outdoor swimming pool. We will strive harder for improvement and continue to ensure the comfortability for our guest stay. RegardsNasir IsmailGeneral Manager

8/10 Good

Annaline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but 20mins drive from Genting
Hotel is clean. Breakfast is good . room is spacious. staffs are also nice and polite. the only issue is this hotel location is v v far from genting. WITHOUT car, it is totally inaccessible. you can even walk to the nearest town which is 5mins drive away. the small town is the half hill area.
Stayed 2 nights in Jun 2022

6/10 Okay

Ivan

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
So so and overpriced
Check in around 3pm and it was awkward - was told there are 3 breakfast slots. 7.30am,8.30am,9.30am but there was only 7.30am slot available. Room was ok but smelt really bad. Breakfast was decent Be sure to plan 30-45 mins to check out because the hotel uses an archaic system where they hold you hostage at reception until someone has physically checked their rooms.
Stayed 1 night in May 2022

6/10 Okay

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property, good spacious design with very friendly staff. Only downside is that there is lack of transport out to the main areas as the property is very secluded. Will suggest they adopt a shuttle service if possible to help alleviate the lack of transport
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay here!
Comfortable room and buffet breakfast with good varieties of food. Will stay here again.
Stayed 1 night in Dec 2021
Response from Ivy Leong on 19 Jan 2022
Hi @Anonymous, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

8/10 Good

Kian Kee

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2021

8/10 Good

Mohd Azman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mohd Azman
Comfort, clean, breakfast good, service good.
Stayed 2 nights in Dec 2021
Response from Ivy Leong on 5 Jan 2022
Hi @Mohd Azman, Thanks for taking time to leave us a review, and your feedback is very important for us to know how are we doing so that we can improve ourselves to serve you better in the future. =)  We hope you enjoy your stay here with us, and we definitely love to see you again soon! The Management General Manager Nasir Ismail

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
My only complain is the poor sound proof where i can hear clearly in room when people walk / talk at the corridor
Stayed 1 night in Dec 2021
Response from Ivy Leong on 5 Jan 2022
Hi @Anonymous, Thanks for taking time to leave us a review, and your feedback is very important for us to know how are we doing so that we can improve ourselves to serve you better in the future. =)  We hope you enjoy your stay here with us, and we definitely love to see you again soon! The Management General Manager Nasir Ismail

6/10 Okay

Yusfazirul b.

Travelled with family
Maybe can add more variety of food during breakfast.
Stayed 2 nights in Dec 2021
Response from Ivy Leong on 5 Jan 2022
Hi @Yusfazirul, Thanks for taking time to leave us a review, and your feedback is very important for us to know how are we doing so that we can improve ourselves to serve you better in the future. =)  We hope you enjoy your stay here with us, and we definitely love to see you again soon! The Management General Manager Nasir Ismail

10/10 Excellent

NABIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to make dinner as Buffet cuz surrounding area not many available proper food If this done by your hotel will be a unique job and sure will increase the quality of the hotel
Stayed 1 night in Dec 2021
Response from Ivy Leong on 5 Jan 2022
Hi @Nabil, Thanks for taking time to leave us a review, and your feedback is very important for us to know how are we doing so that we can improve ourselves to serve you better in the future. =)  We hope you enjoy your stay here with us, and we definitely love to see you again soon! The Management General Manager Nasir Ismail

6/10 Okay

Jîaêr

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Nor Atiqah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 2 nights in Dec 2021
Response from Ivy Leong on 22 Dec 2021
Hi @Nor Atiqah, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

10/10 Excellent

BEH

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the soundproof of hotel room is terrible, even others room water flushing also can be heard through. The carpark is totally a disaster when peak season.
Stayed 1 night in Dec 2021
Response from Ivy Leong on 22 Dec 2021
Hi @BEH, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

4/10 Poor

Marianne

Stayed 1 night in Dec 2021

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ivy Leong on 22 Dec 2021
Hi @Vernon, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

8/10 Good

Azhar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Ivy Leong on 22 Dec 2021
Hi @Azhar, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

8/10 Good

Sherin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ivy Leong on 6 Dec 2021
Hi @Sherin, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail

8/10 Good

Nornatasha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023