Daily local cuisine breakfast for a fee
Check availability

Reviews of Loop On Leith Hotel Penang

3 out of 5
Loop On Leith Hotel Penang
29 Leith Street, George Town, Penang

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 52 reviews" "
Rating 8 - Good. 21 out of 52 reviews" "
Rating 6 - Okay. 7 out of 52 reviews" "
Rating 4 - Poor. 5 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nuzhat Tasnim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was overall a good experience, but I would have liked it better if they could have shared plates for the room.
Stayed 4 nights in Mar 2024

8/10 Good

Wai Meng

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only negative were the bath towels. They smelled like they were smoked and with an odd smell to it.
Stayed 4 nights in Jan 2024
Response from Raj on 3 Feb 2024
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the bath towels has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

8/10 Good

RYAN K K

Stayed 3 nights in Sep 2023
Response from Raj on 20 Oct 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review on Agoda. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Excellent location in terms of convenience to shops and food. Hotel staff is extremely polite and friendly. However, sound insulation is not the best both from hallway and next door. All in all, may consider depending on the price again.
Stayed 4 nights in Oct 2023
Response from Raj on 24 Nov 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Never again
Lost my hotel room card and admitted during check out. Was charged RM20 for it, which I didn’t mind since it was my fault I misplaced it. No receipt for that either. Handed the frontdesk staff a RM100 note. She returned me 20 pieces of RM1, and notes amounting to RM80 in total. When I asked what she meant by that, she took the notes back and handed me a RM20 note instead. The contempt in her response was disappointing. And I haven’t even started on the room.
Stayed 2 nights in Jul 2023
Response from Raj on 24 Nov 2023
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 Good

Milena

Stayed 3 nights in Jun 2023
Response from Raj on 24 Nov 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Raj on 7 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

2/10 Terrible

Andria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Thankfully I only book for 1 night as the room was really small and had a bad stain on the bedsheet and the wall had bad moldy water mark when the hotel is claimed as refurbished. The car park is super narrow and small which I have no idea how a car park is being created that way.
Response from Raj on 7 Jan 2023
Thank you for taking the time to share your feedback on Expedia and for choosing to stay at Loop on Leith, Your Trusted Local Companion, during your visit to Georgetown, Penang. Your feedback is of great assistance in the improvement.Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. We sincerely apologize for all that transpired during the course of your stay especially pertaining to the cleanliness standards and lack of parking. I will be sure to address these shortcomings with the respective team concerned. Please be so kind to contact me personally, via email, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

8/10 Good

ADNAN KASHOGI

Travelled with family and small children
Is ok
Stayed 2 nights in Sep 2022
Response from Owner Rep on 14 Oct 2022
Dear Adnan,Thank you for taking time to share your feedback. We are glad you had a good stay and found the Hotel to be good. We hope to welcome you back again soon. Thank you

6/10 Okay

Hew Jhee

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sound proofing is bad.. I think when is peak season.. can get all kinda noise from others room.. other then that, location is just too good
Stayed 1 night in Apr 2022
Response from Raj on 3 Feb 2024
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price paid.Very good location.
Stayed 1 night in May 2021
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good location at the city centre with easy access to many cafes, restaurants and bars.
Stayed 1 night in Apr 2021
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Farah Syahierra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 Okay

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service
A lot of improvements can be made. During our stay we got Magenta room and it’s not as spacious as in the picture on the website which is what I’d expected. The lobby was full with pile of towels and bedsheets. Parking lot is quite limited. Unfortunately when we wanted to have bath, the heater did not function well as the water wasn’t hot enough and my husband got fever but the front desk staff was at least willing to send a pail of hot water to us since there was no maintenance staff on duty. Hope they can improve it.
Stayed 1 night in Dec 2020
Response from Raj on 3 Feb 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 Excellent

NURUL AMIRAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the concept Decorations all are is perfect
Stayed 2 nights in Sep 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Mark, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and new. Good check-in process. Small but cosy room. The mattress was a little too firm for my liking but overall a good stay.
Stayed 1 night in Aug 2020
Response from Raj on 3 Feb 2024
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement Required & Limited Parking Space
Clean hotel, but improvement required for the receptionist in the morning session during my checkout time. She don't even checked and refund my deposit until the time I remind her. This shouldn't happen as you should check all the details and info when dealing to your guest. And important point for those who drive there, the parking at the hotel area is very limited. we forced to park overnight at the open carpark opposite hotel which cost us rm30 per night.
Stayed 1 night in Jul 2020
Response from Raj on 3 Feb 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 Excellent

WOEI YANG

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
it is comfortable and very clean!
Stayed 4 nights in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Miew chee

Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

VInogran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 Good

HY, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design of the hotel looks very trendy, strategic location, there's convenient store and restaurant within walking distance. Free parking available too!
Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 Okay

Jayakumar

Liked: Cleanliness
Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 Okay

Eddy, Ipoh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is good, within walking distance to many eateries and attraction. Traffic isn't heavy at this hotel.
Stayed 2 nights in Mar 2020
Response from Janet Tan on 25 Mar 2020
Dear Eddie Thanks for staying at LOOP on Leith. We look forward to your return in the near future.

10/10 Excellent

Zowie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great service and very friendly.. just that the walls were a little thin...
Stayed 1 night in Feb 2020
Response from The team at Loop On Leith on 4 Mar 2020
Dear Zowie, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 Good

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stays. A day or two tops
Good value for the money. Food offered during breakfast is extremely limited to Malaysian food! No cheese at all for example!
Stayed 1 night in Feb 2020
Response from The team at Loop On Leith on 4 Mar 2020
Dear Emad, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not sound-proof, clothes hanging place too limited, no tissue paper.
Stayed 1 night in Jan 2020
Response from Jasvin Singh on 3 Feb 2020
"Dear guest, We are sorry to hear that your stay was less than satisfactory. We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to Penang! Best regards, The team at Loop On Leith"

6/10 Okay

Verified traveller

Travelled with partner
The cafe had a very nice ambience, and was cosy. Good choice of food for buffet breakfast.
Stayed 1 night in Jan 2020
Response from Jasvin Singh on 3 Feb 2020
Dear Guest, Thank you for your kind words for our restaurant team! We look forward to having you back with us very soon! Best regards, The team at Loop On Leith

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loop on Leith George Town
Location was very convenient for food & Heritage areas. Overall good value for money and will stay there again next time
Stayed 3 nights in Jan 2020
Response from The team at Loop On Leith on 4 Mar 2020
Dear Peter, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Cosy Boutique Hotel
Hotel was new and clean, accessible location and they catered to a birthday surprise for my mum upon request. Friendly staff, always looking for feedback for improvement in all areas. It would be good if the breakfast mains can be changed on some days to provide more variety in choices. But do keep up the good work and keep striving for improvement!
Stayed 4 nights in Jan 2020
Response from The team at Loop On Leith on 4 Mar 2020
Dear Jenny, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were backpackers . All the way frm southern travel by bus . We reach there early in the morning but few days before , i already make a phone call to get our early checkin , as the staff said , we could get our room at 11am . But then , we need to wait up to 2pm . i can tolerate with anything causes but i already make a phone call , i told them already . I know its holiday , but i called . I let your staff know , my time arrival , request early checkin as we are so tired . But nevermind . Pls dont do that again to your other customer . Everything was excellent , the room , hotel , thank you .
Stayed 2 nights in Dec 2019
Response from The Team at Loop on Leith on 29 Dec 2019
Dear Anonymous, Thank you for your kind comments and feedback. We thank you for sharing your situation and please rest assured that our team were doing their very best to prepare your room for you. While we regret we couldn't start your stay with us on the right note, we hope we made the rest of your stay as comfortable as possible. Kindest regards,

6/10 Okay

YL, Kuala Lumpur

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We booked a room with special request providing clean room. When we checked in, they gave us room number 213, and the room didn't clean up at all from previous guest ( we have proof) When we called the staff, they asked us to come down lobby instead of asking their staff to comfort us or accompany us for the incidents. They didn't apology at all (even after check out), and kept silent, gave us another room 111. We was so disappointed after few hours to arrive Penang with this welcome. We are looking forward that the staff should be more professional (please give them training - at least on how to say sorry to guest for the incidents) . The room's facilities are new, modern, automatically. Location is excellent. Overall, the hotel is excellent with the price. It would be greater if the staff know how to resolve the issue.
Stayed 2 nights in Dec 2019
Response from The Team at Loop on Leith on 27 Dec 2019
Dear YL, Thank you for your kind comments on our rooms and our unparalleled location! We truly appreciate your feedback on your stay and it is with valuable words like yours that we can motivate and develop our new team to be better. We thank you again and hope for an opportunity in the future to regain your trust in our teams' ability to make your stay at Loop a memorable one!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps it’s new, just opened in November 2019, the place is clean and what else? Looks new. The best thing about this place is its location. Close to most of the tourist spots and eating places. Walking distance ( just turn a corner) to Love Lane and Chulia Street. 15 mins walk to China House and to Komtar. And so many places are close. A great location. The property itself is functional, although small room, we only used the room to sleep anyway. Great place to chill out over a few days. Will stay again. Hope they can keep up with the cleanliness.
Stayed 2 nights in Dec 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Anonymous, Thank you for your encouraging words and we are glad to read that we made your stay in Penang even more enjoyable. We look forward to welcoming you back on your next adventure in Penang!

10/10 Excellent

Merali, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel with great location. All the staff were great, starting from front-desk, security, office-staff and restaurant staff. Hotel Manager went out of his way to meet and welcome us, which is rare. Good breakfast, side from not having black tea. Will definitely come back.
Stayed 7 nights in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Merali, Thank you for your kind words and we are glad we made your stay delightful. We look forward to having you back with us soon!

8/10 Good

Albert, Singapore

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a newly open hotel. All items are new & good. -But the rain shower mounting was loose in both of our connecting room. -The hot shower system took longer time to heat up & the water heater tank capacity is small. Once the heated water in the tank used up , you will get cool water for shower. - Room sound proofing was bad. - Reception staffs efficiency & knowledge need to be improved
Stayed 1 night in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Albert, Thank you for your kind comments and feedback. Please rest assured we have our project teams working on the comments you have made during our opening phase. We hope to have you back with us soon for an even better stay!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heritage area, place still new n a bit dusty, breakfast need to be improve
Stayed 1 night in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Anonymous, Thank you for your feedback! As the hotel is newly opened, we are continuously working to make your next stay with us even better! We look forward to your return!

8/10 Good

Yeen Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Yeen Ching, Thank you for your lovely rating and hope your stay with us was lovely! We hope to welcome you back soon!

4/10 Poor

Henry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Henry, Thank you for your lovely rating of our hotel and we hope to see you back very soon!

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the feel and functionality of this room despite it being small. Location wise is perfect to venture out to the streets and alleyway. Top marks for the service especially the wonderful surprise on my birthday. Will definitely be back to enjoy more of it.
Stayed 1 night in Nov 2019
Response from The team at Loop on Leith on 27 Dec 2019
Dear Lee, Thank you for your glowing comments on our location and unique rooms! Thank you for choosing to celebrate your birthday with us and we hope to have you back with us for more special occasions!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accomodation. New property and helpfull staffs. Strategic location. Buffet breakfast. Easy access.
Stayed 1 night in Nov 2019
Response from The Team at Loop on Leith on 27 Dec 2019
Dear D, Thank you for sharing your glowing review of our hotel! We hope to continue to impress you on your future stays with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale premium economy hotel. Brand new We stayed at Cyan Street rooms connecting. The staffs were very helpful and Mr Jasvin the Hotel Manager was such a lovely man. We had great breakfast daily served. Chef Shahrul was great. The Front office lady Alyssa was always with her smiling face when you walk in and out of the hotel. Location of the hotel is the best as its walking distance ro various tourist attraction. Nearby to the famous Red Garden night market and food street.
Stayed 3 nights in Nov 2019
Response from The Team at Loop on Leith on 27 Dec 2019
Dear Yogen, The team is thrilled to read your feedback on all of us and our newly opened hotel! We're glad to have been an enjoyable part of your adventure in Penang and we hope to be part of many more in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable bed, friendly reception. The only cons is the check in time, 3pm was a bit off. They should think about readjusting that rules.
Stayed 1 night in Dec 2023
Response from Raj on 5 Jan 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We're sorry to hear that you had a long wait time for your room and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 Poor

CHUNG CHING

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Raj on 24 Nov 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 Poor

Hiu Tung Joe

Disliked: Property conditions & facilities, room comfort
房間完全沒有清潔
Stayed 3 nights in Mar 2023
Response from Raj on 24 Nov 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the room has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. . We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für die Preisklasse war alles super
Stayed 13 nights in Jan 2023
Response from Raj on 7 Mar 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk Admin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Faizal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 Excellent

Faizal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Raj on 19 Jan 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 Good

Susie Mulyati

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The team at Loop On Leith on 4 Mar 2020
Dear Susie Mulyati, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,