2/10 Terrible
Adelle M
11 Feb 2020
Disliked: Staff & service
No heart and could not care less about our safety
I would love to give this place a great review. My husband and I are Expats living abroad and we travel, all the time. We always leave reviews to try and help our fellow travellers. I wanted to review this place and tell people how the owners were not professionall or helpful with our situation at all. We are Canadians living in China. This is prime Coronavirus time at the moment. We cannot go home due to our city being on lockdown. We are told not to travel due to the rise of this epidemic. We also have insider details and it's bad in China. The WHO has warned travellers and airlines have cancelled flights all over the globe. We have cancelled our plans to jump around from location and avoid large crowds like airports. HOTELS tried calling Villa Phyphy and no one would answer for days. Finally someone answered and would not accept our request to cancel our room. I realize we had booked with no cancellation, but under the circumstances of a deadly virus and us having flown from China when it all started, this is unaceptable. We were doing the right thing by quarentining ourselfs to one location for the next 3 weeks. Our other hotel bookings in Signapore and Thailand had no problems giving us a refund and accepting our cancellation, in understanding of the situation at hand. I find this dispicable and would urge the hotel owners to allow people to cancel if they choose to, coming form China. This virus is not a joke, it's killing hundreads. Shame on you Villa Phyphy.
Adelle M
Stayed 4 nights in Jan 2020