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"Services "

"Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers: -Proper insulation of the shower cabin -too hard / too firm pillows Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility. Thank you so much."

"Great stay. Hotel room just smell old. Maybe need air freshener .smell like mold but don’t see any. "

"For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back. "

"Fantastic hotel. Room was very clean and comfortable. Staff were very friendly and efficient. Food and drink excellent. Close to Sarit Mall and nightlife in Westlands."

"The two ladies at the reception Faith B and Mercy doing the night shift were outstanding and I believe they deserve a raise in salary. I want to inform Ibis, they are the evening Diamonds of that Hotel, very professional, welcoming and absolutely amazing with good knowledge of the area which made me feel very much at home. "

"This was a great hotel, perfect while I was working and always came back to amazing service, comfort, and good restaurants!"

"This is a nice hotel with good dining on the premises. We liked the larger rooms."

"Very helpful staff. Nice breakfast. "