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"Was not notified about the renovation No elevator. Noise and no proper entrance"

"Great location on the beach among other six and seven story hotels. Likely was an elegant, refined hotel when it was built now slightly worn and out of fashion. With that said, the rate I paid was so low I was surprised how nicely kept the place is. Included in the very affordable rate was an extensive, very good breakfast Buffett that offered scrambled eggs, hard-boiled eggs, bacon, an array of meats, fruits, yogurts, breads, and pastries and coffee to order in a dining room with panoramic views of the Adriatic. That alone was worth Euro 15-20. The staff was exemplary."

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Great hotel and location, friendly helpful staff"

"Its very quiet and new hotel. Everything is nice but we didn’t have hot water in the morning. Breakfast was fine, but I wish for almond or oat milk for my latte. "

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"The front desk experience was not good. It seems the gentleman at the front desk put my 85 year old mother on a different floor than us. When I ask if we could be on the same floor he told me “we would have had to book the rooms together “. Well I had 1 reservation # so… it that not being booked together??? This gentleman just didn’t not care and was extremely unfriendly. Otherwise the hotel was okay. "

"Bathing caps for the pool? Ridiculous. Hotel desperately needs renovations. Location is good though."

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