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Reviews of Quality Inn

2.5 out of 5
Quality Inn
2519 Enterprise Rd, Goodland, KS

Reviews

8.0

Very good

Rating 10 - Excellent. 197 out of 542 reviews" "
Rating 8 - Good. 209 out of 542 reviews" "
Rating 6 - Okay. 70 out of 542 reviews" "
Rating 4 - Poor. 39 out of 542 reviews" "
Rating 2 - Terrible. 27 out of 542 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Blia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Blia,We are pleased to hear that our staff provided helpful service during your stay. Your feedback is much appreciated in helping us ensure a positive guest experience for all. Should you have any other comments or suggestions, please feel free to reach out to us at your convenience.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
All clean and friendly..
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Teresa,We are thrilled to hear that you found our hotel to be clean and our staff friendly. We strive to provide a comfortable and welcoming experience for all our guests. Should you have any further feedback or concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Patrick,We are delighted to hear that you found our bed to be comfortable during your stay. Our team takes great pride in providing a restful and enjoyable experience for all our guests. Your feedback is truly appreciated in helping us maintain our high standards of service.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Patrick,We're thrilled to hear you found our bed comfortable during your stay. Your comfort is our priority, and we're glad we could provide you with a good night's rest. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back soon!

8/10 Good

Tami

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean and had everything we needed.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Tami,We are delighted to hear that you found your room clean and well-equipped during your stay. We always strive to provide a comfortable environment for our guests. Should you have any future concerns, feel free to reach out to our management team directly for further assistance. Thank you for choosing to stay with us.

8/10 Good

steve

Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello steve,We are thrilled to hear that you had a positive experience during your stay with us! Our team looks forward to welcoming you back again soon for another enjoyable visit.

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sometimes there is nothing like a good night's sleep in the middle of nowhere. Wasn't sure how it would work with the sink being "in the room", but there was a nice nightlight that made it possible to use the facilities easily without a phone or flashlight. The rooms haven't been upgraded to have outlets where you'd want them in the modern era, but we made do.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Jay,We're glad to hear you enjoyed a good night's sleep! Our unique room designs aim to provide a memorable experience. The layout with the sink in the room is part of our charm, complemented by thoughtful touches like the nightlight. We appreciate your feedback on the outlets and will consider it for future improvements. Your adaptability is truly appreciated.

8/10 Good

Craig

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Craig,We're delighted to hear you enjoyed your stay with us! Should you have any suggestions or concerns, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Kevin,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 Excellent

Gretchen

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Gretchen,We are happy to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Jordan,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay!

8/10 Good

Vitalii

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled in the room
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Vitalii, We appreciate you sharing your feedback with us. Your comments have been noted and will be forwarded to the relevant department for review and improvement. Our team is committed to providing a comfortable stay for all our guests. Please feel free to contact our management team directly to discuss your experience in more detail.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Doug,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon.

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value bed could be better but was fine for the price
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Todd,We appreciate your feedback and are glad you found our hotel to be a good value. We will take your comment about the bed into consideration as we continue to improve our services. We hope to welcome you back in the future to provide an even better experience for you.

8/10 Good

Matthew

Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Matthew,We're delighted to hear that you had a positive experience during your stay at our hotel. We appreciate your support and hope that you would consider staying with us again in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Have stayed here many times over the last 20 or so years but feel the facility has deteriorated and the personnel are now unfriendly immigrants who lack professional hospitality. It was disappointing and unfortunately I won’t be back.
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Dear Guest,Thank you for your loyalty over the years. We appreciate your feedback and apologize if you felt the facility has deteriorated. Our team strives to provide exceptional service to all our guests, regardless of their backgrounds. We value diversity and believe in creating a welcoming environment. If you have any specific concerns, we encourage you to reach out to our management team for further assistance.

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Krysta,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Sarah,We are thrilled to hear that you had a fantastic stay at our hotel! It was a pleasure to have you as our guest, and we appreciate you choosing our hotel for your accommodation needs. We look forward to welcoming you back in the future.

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Nicole, Thank you for choosing our hotel for your stay. We appreciate your rating and value your feedback. We encourage you to reach out to us directly with any specific details about your experience, as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello James, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could reach out to us directly with any specific feedback, as we value your input and would like to address any concerns you may have. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Samantha, We apologize if your recent experience did not meet your expectations. We would appreciate it if you could kindly reach out to us directly with any feedback regarding your stay so that we can address your concerns. We value your input and hope to have the opportunity to provide you with an improved experience in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
A little room to improve.
Hotel was decent. I was put in a room that had a connecting door the the room next to me. I could hear everything. The wall paper above the shower was peeling off. The front desk was helpful. I think next time I would pay more for something better.
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our front desk provided helpful service. We apologize for any inconvenience caused by the noise from the connecting door and the peeling wallpaper. We value your suggestion and look forward to the opportunity to provide an even better experience for you in the future.

8/10 Good

Tanner

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Tanner,Thank you for choosing to stay with us. We appreciate your rating and hope you had a pleasant experience. Please feel free to share any specific feedback with us so we can further improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tanner,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay at our hotel. We strive to provide our guests with a pleasant and comfortable experience. We appreciate your positive review and hope to welcome you back in the future.

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Jacqueline,We are thrilled to know that you had an amazing stay at our hotel! It was a pleasure having you as our guest and we are glad that we met your expectations. We look forward to welcoming you back soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Julie,Thank you for staying with us! We appreciate your support and hope you had a great experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Great stay. Good price. Very clean, with a nice pool and hot tub.Breakfast was good. Room was quite nice.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Gary,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean and well-equipped with amenities like the pool and hot tub. It's also wonderful to know that you were satisfied with the breakfast and found the room to be comfortable. We appreciate your feedback!

8/10 Good

Mari Lyn

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Mari Lyn,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience. If you have any specific feedback or concerns, please feel free to reach out to us directly so that we may address them accordingly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello James,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your stay. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Really nice people. We needed a place to get away from icy roads and it was a warm room with hot water and a hot breakfast.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Barb,Thank you for choosing our hotel for your winter escape! We are thrilled to hear that you enjoyed our warm and comfortable accommodations, hot water, and delicious breakfast options. It was our pleasure to provide you with a cozy and relaxing stay. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Cassandra

Travelled with family
Liked: Property conditions & facilities, room comfort
Maid service
It was clean and comfortable when we arrived we stayed 2 nights so I asked the maid to exchange towels and take the trash. She put only 2 towels back in the room and left the trash so we had no trash bags for the rest of the stay.
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
Hello Cassandra,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with the towel exchange and trash removal. We appreciate you bringing this to our attention and will use your feedback to make improvements in our housekeeping services. If you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goodland, KS Quality Inn
I have to take a moment and give some kudos to this great hotel. I randomly chose it due to being the halfway point of my travels and the very attractive one night rate. For the lowest rate I paid in some time, I expected little; but in fact, received a very clean, indoor-access, comfortable room with everything working just fine. They had breakfast included (with eggs, meat, waffles, etc) are pet friendly, and I believe, had an indoor pool and hot tub (although I didn't have time to use these amenities). Staff was nice and helpful. The rare full package for the price if you're traveling I70 in West Kansas.
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Harry,Thank you so much for taking the time to share your positive experience with us! We're stoked to hear that you found our hotel to be clean, comfortable, and well-equipped with amenities such as breakfast and a pet-friendly policy. It's great to know that our staff was friendly and helpful during your stay. We appreciate your feedback and hope to welcome you back on your next trip through West Kansas!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Chris,We are thrilled to hear that you had such a wonderful stay with us! We strive to provide exceptional service and it's great to know that we met your expectations. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Little confusion about our reservation but after that just fine.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Karen,We appreciate your feedback and are glad to hear that you had a nice stay overall. We apologize for any confusion you experienced with your reservation and will make sure to address this issue internally. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for the price, everything as expected, good standard breakfast, fitness center unavailable.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Jacqueline,Thank you for your feedback! We're glad to hear that you found our hotel to be a good deal and that everything met your expectations. We apologize for any inconvenience caused by the unavailability of our fitness center. We appreciate your understanding and hope to welcome you back in the future for an even better experience.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Nancy,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a good experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will not be staying again.
Our first room (116) had crumbs under the blankets on the bed. Then when moved to room 113 there was hair in the tub. The shower "whined" when using the hot water in the shower and the mold on the ceiling of the bathroom was gross. The services was ok.
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your comment and will review it with our team to ensure that we meet our cleanliness standards. We value your feedback and will continue to work on improving our services.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Scott,We appreciate your positive rating! If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Gigantic Van Gogh Painting nearby
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Michael,Thank you for sharing your experience with us. We appreciate your feedback regarding the nearby Van Gogh painting. We apologize for any inconvenience you may have experienced during your stay. Your comments will be passed along to the appropriate team for further review. Please feel free to reach out to our management team directly if you have any further concerns or suggestions.

8/10 Good

Wyatt

Liked: Cleanliness, staff & service
Easy and Acessable
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Wyatt, Thank you for sharing your feedback about our hotel's accessibility. We appreciate your kind words and are glad to hear that your stay was convenient. If you have any further suggestions or comments, please don't hesitate to reach out to our management team.

10/10 Excellent

Manny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place to stay. Friendly staff. We enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Manny,Thank you for taking the time to share your positive experience. We appreciate your kind words about the quiet atmosphere and friendly staff. It was a pleasure hosting you and we hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Decent place to stay over on a quick trip or passing through. Friendly staff
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello John,Thank you for choosing our hotel for your recent stay and for taking the time to share your positive experience with our friendly staff. We're glad to hear that you found our property to be a decent place for a quick trip or stopover. We hope to have the pleasure of welcoming you back again in the future.

4/10 Poor

Kyle

Business traveller
Disliked: Staff & service, amenities
Very limited breakfast and close it whenever and takes 30 minutes to get someone to reflash room keys when they wont work
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Hello Kyle, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with our breakfast offerings and the delay in re-flashing your room keys. We strive to provide efficient service during key card issues and are sorry that we fell short on this occasion. Your feedback will be shared with the appropriate departments for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

David

Stayed 2 nights in Nov 2023
Response from Manager on 15 Dec 2023
Hello David, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Camden

Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Camden,Thank you for choosing our hotel for your stay! We're thrilled to hear you had a fantastic experience. We hope to welcome you back soon for another outstanding stay.

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was mold on the wall around the heater and the tv was not hooked up. The hot tub was so loud you couldn’t have a conversation in it
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Crystal,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback regarding the mold and the TV, and we'll make sure our team addresses these issues promptly. As for the hot tub, we'll look into the noise level to ensure a more peaceful experience for our guests in the future. Your feedback helps us improve, and we hope to provide a better experience on your next visit.

8/10 Good

Laura

Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Laura,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad that you had a pleasant experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Tim,Thank you for your feedback. We appreciate your input and will use it to improve our services.

2/10 Terrible

Joshua

Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Joshua,We apologize for any inconveniences you experienced during your stay. Please let us know specifically what issues you encountered and we will do our best to address them.

2/10 Terrible

Danielle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is the WORST hotel i have stayed in. When you check in and the staff right away tells you all that is broken, that's a tell-tale sign. The mirror in one of our rooms was barely hanging on the wall, the pool was closed for repair, no elevator, the bathroom door in another room wouldn't close, didn't get housekeeping, and to top it off, the boiler broke down, so we didn't have any hot water. Terrible experience!
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello Danielle ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.