Hotel Mantra di Great Barrier Reef

"Great location, helpful staff, clean and spacious room with a great view overlooking the Lagoon and Esplanade"

"Great place to stay, especially for families. The location is excellent and it's easy to get around by foot or car. We've stayed here before and had a fantastic experience, which is why we returned. This time we booked a downstairs deluxe room. In our opinion, it's not worth paying extra for the upgrade as it seemed no different from the standard rooms. Our room was behind the bar and bistro. We couldn't hear any noise from either, but there were two large green wheelie bins outside our patio,...

"Room not clean dirty floors not sure when the last time they were actually mopped ?"

"Conviently located to boats going to the reef. Everything in the hotel was clean. Also close to shops, markets, and cafes. A great place to stay."

"Very difficult getting luggage up awkward stairs for our room. Pay to book ground level. We were unlucky as had a view of a roof, carports and then a stormwater drain out the back. Other rooms looking over the pool looked awesome😳"

"We have stayed at this property before, the last time 10 years ago & sadly not much has changed in that time - the rooms are now quite outdated & need a refurb, the carpets are quite dusty & the tiles dirty. We selected the 1 bedroom swim-up apartment based on the promise that the pools were heated. Sadly they were not, they were absolutely freezing & when I raised it on day 1 with the manager he spun an excuse & said he would get it looked at. After 8 days & many more asks we gave up! Very...

"The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...