Great Lakes hotel guide. Ace Hotel hotel in Great Lakes, North America

"I slept in a frozen room heater not working I came home with a cold "

"Room was clean. Staff were pleasant. Surprisingly we had a wonderful dinner in the dining room on the first night as the weather was bad and it was a wonderful treat. Deliciously prepared, good size portions, and reasonably priced. Similarly the breakfast included was excellent. Anything you could want was on the buffet. Overall, a great location and a great day."

"Oh, River Hotel, how do I hate you? Let me count the ways. It was very difficult to find the hotel. It's narrow and short squished between two buildings which are much bigger. The hotels directions are terrible. All I have to say is that it's right next to the Sofitel, and I would've found it immediately. Despite knowing the city well, I spent about an hour driving around looking for it.My car sat out front, engine running, in the valet area for up to 2 hours before *I* saw it and told them to park it. My first key didn't work so I had to traipse back downstairs to get a new one. After I entered my room and got myself organized I looked for the room service menu. I wanted a bite before I left for my event. No room service. Then I remembered the hotel had a lounge which served food. I went downstairs to the lounge, and what did I discover but a room with some comfy chairs a coffee machine and a refrigerator full of water. Period. After having complained, I will say that the rooms and bathrooms are quite clean, above average. So kudos to housekeeping! Also kudos to the young woman working the desk wearing a dark suit and pink glasses. She was tremendously helpful to me. Unfortunately, that car sitting out front ruined the staff score."

"Views were amazing but just an fyi that don’t include wifi you have to pay for it which i think is inconvenient but other than that beautiful views!Dont do valet parking they take forever(:"

"staff at front desk were very helpful"

"From the moment I walked in I was welcomed by Sandra who gave me the most warmest welcome. She was so sweet. All the staff were amazing, and the place is so clean. Great location too"

"Clean room. Room had amenities like safe box, coffee maker, microwave and refrigerator. "

"N"

"Excellent experience overall."