Great Lakes hotel guide. Americinn hotel in Great Lakes, North America

"Overall great experience "

"It was okay"

"Pretty good stay overall. Was woken up by the smell of cigarette smoke in the middle of the night which lasted until the morning. The whole area is a bit of a construction site so don't expect quiet mornings. Only two of the three evelevators work also so not ideal when it's busy."

"room was clean with a great view"

"bed bugs in the bed, called front desk to move rooms they tried to put us in the room right next door. they eventually put us on a different floor. no room upgrade, no refund. no type of compensation for the fact that i have to go home and treat all my stuff for bed bugs after spending $300 for a night. i loved this hotel for years but it seems to have lowered its standards. I will not be returning "

"We had a nice view of Lake Michigan and Navy Pier. However, our check in was at 4 PM and we did not get into our room until 6 PM. We arrived shortly before 5 PM to check in. We waited in line for 20 minutes just to check in. When we finally got to the desk, we were informed that our room was not ready. There were 10 people ahead of us who also did not have a room and they could not tell us a time as to when our room would be ready. We waited in the lobby for probably 30 minutes, which was not terrible considering they couldn’t give us a timeframe. The concierge was rude about the situation and not accommodating. The least they could have done was comped us for the time we waited. Very busy hotel. Lobby always full of people. Our room was fine, average. "

"The executive suite had a great layout with separate bedroom from small seating area and the unit was quiet and clean, the bed was comfortable. It was a 20 minute walk to Scotiabank arena or 25 mins to CN tower. "

"I travelled for my birthday and I had an awesome time. The staff were very friendly and kind. All staff were extremely helpful and attentive. They remembered my birthday and each greeting felt special and personal. I looked forward to breakfast each morning to enjoy their tasty spread. My room was very comfortable and clean with amazing views . The hotel is located in a great area where you walk to great places with the bus stop around the corner. I was looking forward to the roof top restaurant however it was closed. That’s my only disappointment but I would definitely visit again God spare life"

"The breakfast was outstanding. Property is tight because it is in downtown, but excellent staff, so so welcoming."