8/10 Bagus
Mark
Bepergian bersama keluarga
3 Jul 2025
Disukai: Kebersihan, kondisi & fasilitas properti
We booked 2 rooms, beach views. Our room was great, my daughter and niece had another room of equal value that was not great. Their room had a sewerage problem that we questioned and were told that it was the ocean coming through the pipes that caused a terrible sewerage smell. We were told to talk to housekeeping who said to just leave the tap running whenever the smell came up which was everytime the taps or toilet was used.
The response to this issue was incredibly disappointing and the issue was not resolved over the three days of our stay.
Our room was fabulous and my daughters room was not so it is subjective as to what room you get.
They had room 4 above reception snd I would guess that this room will have on going issues as they were not resolved. I found reception to be very non responsive on this issue which was disappointing for the price paid for this accommodation.
If I was rating this hotel on our stay I would say 5 but if I rated it on the second room we booked I would say 1.
The location wad great and unfortunately the sevond room issues would leave me to not recommend this stay.
Mark
Menginap 3 malam pada bulan Juni 2025
